Financial Aid Specialist

ENTERPRISE STATE COMMUNITY COLLEGE; Mobile (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Bishop State Community College is hiring a Financial Aid Specialist to serve students by phone, email, and in-person, handling complex aid questions and ensuring compliant processing. The role supports document submission, data entry into Banner, and professional judgment decisions while collaborating with multiple offices.

The ideal candidate will have a Bachelor’s degree and at least two years of Title IV experience, with strong customer service skills and knowledge of DOE regulations.

Qualifications

• Bachelor's degree in business, accounting, education, or related field required.
• Two years of postsecondary student financial aid (Title IV) experience required.

Responsibilities

• Serves students via phone, email, and in-person meetings for financial aid questions.
• Fosters a customer service environment for students, staff, and visitors.
• Collaborates with departments as a financial aid resource.
• Uses QLess System to track and notify students visiting the office.
• Processes documents and scans into Banner Document Management System.
• Supports submissions for V4N5 reporting.
• Assists with electronic document submission and Dynamic Forms processing.
• Counsels students through Professional Judgment processes.
• Keeps up-to-date on financial aid regulations and applies them.
• Represents Bishop State Financial Aid at FAFSA events and college functions.
• Works with Microsoft Office products daily.
• Maintains eligibility for access to NSLDS, COD, FPP, etc.
• Cross trains in Financial Aid Office duties as needed.
• Prepares standard reports for the Director of Financial Aid.
• Travels occasionally for off-site trainings.
• Complies with DOE policies and college procedures.
• Performs other related work as assigned.

Skills

Customer service

Communication

Team collaboration

Documentation

Office software

Education

Bachelor's degree

Tools

Ellucian Banner

Job description

Reporting Authority: Assistant Director of Financial Aid-TIV Programs

The Financial Aid Specialist is responsible for providing exceptional customer service to those who make contact with the Office of Financial Aid and Veterans Affairs. This individual is expected to effectively and accurately communicate with students, faculty, staff, parents/families, and other constituents in the community. The Financial Aid Specialist must have solid working knowledge of all major duties and tasks related to financial aid in a higher education setting.

Required Knowledge, Skills, Abilities and Essential Job Functions:

The essential job functions listed are not comprehensive and duties and responsibilities may change without notice.

• Serves students via phone, email, and in-person meetings to address complex financial aid questions or concerns
• Fosters a customer service environment for fellow employees, students, and visitors
• Collaborates with various departments as a reliable financial aid resource
• Utilizes the QLess System to track and notify students that visit the Financial Aid Office
• Processes incoming documents and scans/categorizes appropriately into the Banner Document Management System for required recordkeeping
• Assists with preparing submissions for V4N5 reporting
• Assists students with electronic document submission and processing with the Dynamic Forms software
• Counsels students through the Professional Judgment process, both for unusual and special circumstances
• Maintains up-to-date knowledge of financial aid regulations and applies that knowledge to individual student situations
• Attends community FAFSA events and other College functions as a representative of Bishop State Financial Aid - Day and Evening
• Works with all Microsoft Office products on a near-daily basis
• Maintains eligibility for access to the U.S. Department of Education systems (NSLDS, COD, FPP, etc.)
• Cross trains in all aspects of the Financial Aid Office as needed
• Prepares standard reports as needed for the Director of Financial Aid
• Travels occasionally for off-site training conferences as needed
• Complies with all policies of the U.S. Department of Education, the Alabama Community College System, the College, and the Financial Aid Office
• Performs other related work as assigned

Salary: ACCS Salary Schedule E3 :03

Minimum Requirements:

• Bachelor's degree in business, accounting, education, or other related field from a regionally accredited institution required
• Two (2) years of postsecondary student financial aid (Title IV) experience required

Preferred Requirements:

• Experience with Ellucian Banner in a higher education setting preferred

Bishop State Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee’s eligibility to work in the United States as required by the Department of Homeland Security. The applicant chosen for employment will be required to sign a consent form and to submit a nonrefundable fee of $26.40 (additional charges may apply) for a criminal background check. Employment will be contingent upon receipt of a clearance notification from the criminal background check.