Front Desk Receptionist

ENTERPRISE STATE COMMUNITY COLLEGE; Mobile (AL); On-site; USD 31,000 - 48,000; Full time

Job summary

Bishop State Community College in Mobile is seeking a friendly receptionist for the Adult Basic Education program. You will greet guests, handle intake and processing of new and returning ABE and Career Pathway students, and provide clerical support.

Responsibilities include answering questions, managing registrations, assisting with enrollment in Coursestorm, maintaining confidential files, and coordinating with program staff to ensure smooth daily operations in a high-traffic environment.

Qualifications

• Associate degree required.
• 1 year of experience in higher education setting preferred.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Greet questions from prospective students and visitors.
• Perform receptionist duties and manage front-desk workflow.
• Assist with monitoring registrations, class cancellations, and waiting lists.
• Scan, route, and file documents and materials.
• Compile data and prepare reports as directed.
• Maintain confidentiality of student and staff information.
• Assist with enrollment into Coursestorm and orientation scheduling.
• Maintain and organize confidential files and records.
• Coordinate with program staff for events and commencements.

Skills

Multitasking

Time management

Communication skills

Teamwork

Confidentiality

Problem solving

Education

Associate degree

Tools

Microsoft Office Suite

Coursestorm

Job description

Reporting Authority: Director of Adult Basic Education

General Function: Responsible for greeting and welcoming guests with a professional attitude. The primary duties of this position focus on intake and processing new and returning ABE and Career Pathway students.

Required Knowledge, Skills, Abilities and Essential Job Functions: The essential job functions listed are not comprehensive and duties and responsibilities may change without notice.

• Answer questions posed by prospective students
• Performing receptionist duties
• Assisting with monitoring registrations, canceling classes and maintaining waiting lists
• Scanning, routing and filing of documents and materials
• Compiling data and processing reports as directed
• Ability to work in high traffic area
• Ability to multitask
• Ability to work effectively with frequent interruptions
• Ability to understand and apply complex rules and policies
• Knowledge of and ability to use positive problem-solving skills
• Competency with Microsoft Office and/or other office software, computer experience and internet use
• Maintains a high level of ethical behavior and confidentiality of any information regarding students, staff and all job-related matters
• Maintain a list of orientation dates and make the list available to prospective students.
• Maintain a list of learners as they sign up to attend an orientation.
• Assist new and returning students with enrollment into Coursestorm
• Check database to ascertain whether individual has previously attended ABE classes
• Opening/providing access to building for classes, students and staff
• Continually Assesses and Monitors Learning.
• Greeting and assisting building visitors, students, families and staff
• Providing support to the director and supervisor relating to goals and objectives; keeping them informed of pertinent information as needed
• Composing, preparing and distributing brochures, letters, memoranda, reports, electronic and public relations materials
• Maintaining schedule of appointments
• Assisting with High School Diploma Option student registration.
• Maintaining and processing confidential files
• Attending meetings, taking notes and keeping records as required
• Excellent oral, auditory, and written communication skills.
• Ability to work independently without direct supervision.
• Maintains a high level of competence and expertise in the area of Adult Education.
• Maintaining knowledge of multiple programs and guidelines
• Participate in professional development activities including the annual summer conference.
• Ability to establish and maintain effective working relationships with students, other employees and the public.
• Ability to maintain confidentiality of student information.
• Demonstrates effective people skills, communication skills, and work ethic (i.e., prepared, well-groomed, punctual).
• Participate in the recruitment of new students.
• Coordinates with AE and other College personnel on the College's Adult Education graduation ceremony.
• Perform duties at alternate sites within the College's Adult Education Service area when needed.
• Perform duties related to program orientation sessions including assessment and class assignments.
• Assumes other work related responsibilities as assigned by the Adult Basic Education Director, Dean of Workforce and Economic Development, Executive Vice President, and/or the President.

Salary: ACCS Salary Schedule- E5-06 ($31,125-$48,180) Continued employment is contingent upon funding from the grant and is on a non-tenured track.

Minimum Qualifications:

• Associate degree (required)
• One (1) year of experience in higher education setting
• Proficiency in Microsoft Office Suite.
• Multitasking and time-management skills, with the ability to prioritize tasks

Other Job Description information I:

More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process. In accordance with Alabama Community College System policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon receipt of a clearance notification from the criminal background check. Bishop State Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee’s eligibility to work in the United States as required by the Department of Homeland Security.

The Selection Committee will screen all applicants for the position. The Committee will select applicants for in-person interviews which may consist of question/answer session and /or skills assessments. Applicants must adhere to the College’s prescribed interview schedule and must travel at their own expense. The College reserves the right not to fill the positions in the event of budgetary or operational constraints. Bishop State Community College is a multi-campus organization, and employees of the College are required to travel among various work sites for both day and evening responsibilities and must provide their own mode of transportation. Bishop State Community College is an equal opportunity employer. It is the policy of the Alabama Community College System, including postsecondary community and technical colleges under the control of the Alabama Community College Systems Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Bishop State Community College will make reasonable accommodations for qualified disabled applicants or employees.

Bishop State Community College reserves the right to withdraw this job announcement at any time prior to the awarding.