Financial Aid Representative

Northampton Community College; Bethlehem Township (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Northampton Community College is seeking a Class III - Financial Aid Representative to join the Financial Aid Office. The role involves processing and reviewing applications, verifying documents, and aiding in packaging and awarding aid to eligible students.

You will counsel students and families on loan options, eligibility, and funding resources, coordinate communications, and collaborate with campus partners to ensure timely disbursement and compliance with federal, state, and institutional

Qualifications

• Associate degree required.
• Minimum of two years of related experience in financial aid, higher education, or a comparable environment.
• Proficiency with Microsoft Office Suite, spreadsheets, databases and college-standard software.
• Strong oral, written, and interpersonal communication skills.

Responsibilities

• Process and review financial aid applications, supporting documentation, and action items to ensure compliance with regulations.
• Process verification documents, eligibility determinations, student loan certifications, disbursements, work-study review and awarding.
• Counsel students and families on financial aid programs, procedures, verification requirements, eligibility, and funding resources.
• Coordinate financial aid communications, materials, and documentation with responsive service to students, families, and campus partners.
• Collaborate with internal departments and external agencies to facilitate timely processing, awarding and disbursement of financial aid.
• Coordinate administrative functions including purchasing, payment requests, supply management, mail distribution, and publication preparation for financial aid.
• Supervise, train, and provide directions to student employees.
• Support departmental operations through participation in audits, reporting, compliance initiatives and process improvements.
• Perform other duties as assigned in support of the Financial Aid Office and College mission.

Skills

Communication

Confidentiality

Time management

Teamwork

Independent work

Education

Associate degree

Tools

Microsoft Office

Databases

College software

Job description

The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life.

We invite you to consider applying for one of our currently available positions. For more information on the College, please visit www.northampton.edu. For more information on life in the Lehigh Valley, please visit https://www.northampton.edu/human-resources/life-in-the-area.htm.

NCC is strongly committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to identify their strengths or experiences in this area.

Financial Aid Representative

This posting will close on: 09/19/2026. No further applications will be accepted on or after this date.

Class III - Financial Aid Representative

Primary Function

To participate as a member of the Financial Aid Office team to achieve the goals of the department and the College.

Responsibilities

Under the general supervision of the Director of Financial Aid:

• Process and review financial aid applications, supporting documentation, and action items to ensure compliance with federal, state, institutional, and program regulations, while assisting with financial aid packaging and awarding as needed.
• Process verification documents, eligibility determinations, student loan certifications, disbursements, work-study review and awarding, along with case requests submitted by external agencies requiring financial aid review and processing and other items as required and other reporting as needed.
• Counsel students and families on financial aid programs, application procedures, verification requirements, eligibility criteria, satisfactory academic progress, loan options, and available funding resources.
• Coordinate and process financial aid-related communications, materials, correspondence, and documentation, while providing responsive customer service to students, families, and campus partners through in-person, telephone, and electronic communication.
• Collaborate with internal departments and external agencies to facilitate accurate and timely processing, awarding, and disbursement of financial aid.
• Coordinate administrative functions, including purchasing activities, payment requests, supply management, mail distribution, and the preparation of financial aid materials and publications.
• Supervise, train, and provide directions to student employees by assigning work, monitoring productivity, and ensuring quality customer service.
• Support departmental operations through participation in special projects, audits, reporting requirements, compliance initiatives, and process improvement efforts as assigned by the Director of Financial Aid.
• Perform other duties and assume additional responsibilities as assigned in support of the mission and goals of the Financial Aid Office and the College.

Organizational Relationships

Reports to the Director of Financial Aid and is responsible for the performance of assigned duties and responsibilities.

Performance Standards

Performance is considered satisfactory when:

• Assigned responsibilities are carried out effectively to ensure the efficient operation of the Financial Aid Office.
• Positive and collaborative working relationships are maintained with colleagues, students, families, state and federal agencies, and members of the College community.

Qualifications

• Education:
  • Associate degree required.
  • Relevant education and/or experience that demonstrates the ability to successfully perform the essential duties of the position may be considered.
• Knowledge, Skills, and Abilities:
  • Ability to use technology systems and software to support financial aid operations.
  • Proficiency with Microsoft Office Suite, spreadsheets, databases, and other College-standard software applications.
  • Strong oral, written, and interpersonal communication skills.
  • Excellent organizational and time management skills with strong attention to detail.
  • Ability to maintain a high level of confidentiality and exercise sound judgment when handling sensitive information.
  • Ability to work independently and collaboratively as an effective member of a team.
• Experience:
  • Minimum of two years of related experience, preferably in financial aid, higher education, or a comparable administrative environment.

Benefits Snapshot

The College offers a generous benefits package to full-time employees. Just a few highlights of the benefits package include comprehensive medical plan options for you and your family (plus dental and vision), a College retirement contribution, NCC tuition waiver, and time off - vacation/floating, sick days, 4-day workweeks during summer, holidays - among other things! Please visit https://www.northampton.edu/about/working-at-ncc/employee-benefits/index.html for more details on the full array of benefits.