Financial Aid Representative

Northampton Community College; Town of Bethlehem (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Northampton Community College in Bethlehem, PA, is seeking a Financial Aid Representative to join the College's Financial Aid Office team. This Class III position participates in processing applications, advising students, and coordinating communications to ensure timely packaging and disbursement of funds.

The role requires an Associate degree and at least two years of related experience, strong computer skills, confidentiality, and the ability to work both independently and in a team to

Qualifications

• Education: Associate degree required. Relevant education and/or experience that demonstrates the ability to successfully perform the essential duties of the position may be considered.
• Knowledge, Skills, and Abilities: Ability to use technology systems and software to support financial aid operations. Proficiency with Microsoft Office Suite, spreadsheets, databases, and other College-standard software applications. Strong oral, written, and interpersonal communication skills. Excellent organizational and time management skills with strong attention to detail. Ability to maintain a high level of confidentiality and exercise sound judgment when handling sensitive information. Ability to work independently and collaboratively as an effective member of a team.
• Experience: Minimum of two years of related experience, preferably in financial aid, higher education, or a comparable administrative environment.

Responsibilities

• Process and review financial aid applications and supporting documentation to ensure compliance and aid packaging and awarding.
• Process verification documents, eligibility determinations, student loan certifications, disbursements, work-study review and awarding.
• Counsel students and families on financial aid programs, procedures, verification requirements, eligibility criteria, Satisfactory Academic Progress, loan options.
• Coordinate financial aid communications and provide responsive service to students, families, and campus partners.
• Collaborate with internal departments and external agencies to facilitate accurate processing, awarding, and disbursement of financial aid.
• Coordinate administrative functions, including purchasing, payments, supply management, mail distribution, and preparation of materials.
• Supervise, train, and direct student employees.
• Support operations through special projects, audits, reporting, compliance, and process improvement as assigned.
• Perform other duties as assigned to support the College mission.

Skills

Microsoft Office Suite

Spreadsheets

Databases

Oral and written communication

Time management

Confidentiality

Education

Associate degree

Job description

The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life.

For more information on the College, please visit www.northampton.edu. For more information on life in the Lehigh Valley, please visit https://www.northampton.edu/human-resources/life-in-the-area.htm. NCC is strongly committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to identify their strengths or experiences in this area.

Welcome to the career site for Northampton Community College. We are an innovative, student-centered institution with an exceptional faculty and staff who are dedicated to providing quality educational opportunities for the diverse communities we serve.

This posting will close on: 09/19/2026. No further applications will be accepted on or after this date.

Financial Aid Representative

Class III – Financial Aid Representative

Primary Function

To participate as a member of the Financial Aid Office team to achieve the goals of the department and the College.

Responsibilities

• Process and review financial aid applications, supporting documentation, and action items to ensure compliance with federal, state, institutional, and program regulations, while assisting with financial aid packaging and awarding as needed.
• Process verification documents, eligibility determinations, student loan certifications, disbursements, work-study review and awarding, along with case requests submitted by external agencies requiring financial aid review and processing and other items as required and other reporting as needed.
• Counsel students and families on financial aid programs, application procedures, verification requirements, eligibility criteria, satisfactory academic progress, loan options, and available funding resources.
• Coordinate and process financial aid-related communications, materials, correspondence, and documentation, while providing responsive customer service to students, families, and campus partners through in-person, telephone, and electronic communication.
• Collaborate with internal departments and external agencies to facilitate accurate and timely processing, awarding, and disbursement of financial aid.
• Coordinate administrative functions, including purchasing activities, payment requests, supply management, mail distribution, and the preparation of financial aid materials and publications.
• Supervise, train, and provide directions to student employees by assigning work, monitoring productivity, and ensuring quality customer service.
• Support departmental operations through participation in special projects, audits, reporting requirements, compliance initiatives, and process improvement efforts as assigned by the Director of Financial Aid.
• Perform other duties and assume additional responsibilities as assigned in support of the mission and goals of the Financial Aid Office and the College.

Organizational Relationships

Reports to the Director of Financial Aid and is responsible for the performance of assigned duties and responsibilities.

Performance Standards

Performance is considered satisfactory when: Assigned responsibilities are carried out effectively to ensure the efficient operation of the Financial Aid Office. Positive and collaborative working relationships are maintained with colleagues, students, families, state and federal agencies, and members of the College community.

Qualifications

• Education: Associate degree required. Relevant education and/or experience that demonstrates the ability to successfully perform the essential duties of the position may be considered.
• Knowledge, Skills, and Abilities: Ability to use technology systems and software to support financial aid operations. Proficiency with Microsoft Office Suite, spreadsheets, databases, and other College-standard software applications. Strong oral, written, and interpersonal communication skills. Excellent organizational and time management skills with strong attention to detail. Ability to maintain a high level of confidentiality and exercise sound judgment when handling sensitive information. Ability to work independently and collaboratively as an effective member of a team.
• Experience: Minimum of two years of related experience, preferably in financial aid, higher education, or a comparable administrative environment.

Benefits Snapshot

The College offers a generous benefits package to full-time employees. Just a few highlights of the benefits package include comprehensive medical plan options for you and your family (plus dental and vision), a College retirement contribution, NCC tuition waiver, and time off – vacation/floating, sick days, 4-day workweeks during summer, holidays – among other things! Please visit https://www.northampton.edu/about/working-at-ncc/employee-benefits/index.html for more details on the full array of benefits.

Title IX

Please visit www.northampton.edu/titleix for information on the College’s Title IX Policy, Title IX Coordinator and Deputies, contact information and resources.

Availability of Annual Security and Fire Safety Report

The Annual Security and Fire Safety Report is currently available online. Click here to view.

The report contains information regarding campus safety and security including topics such as : campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the College will follow when one of these crimes is reported; and other matters of importance related to security on campus.

The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Non-Campus buildings or property owned or controlled by the College or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.

The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years. A paper copy will be provided upon request.

If you would like to receive a paper copy of the Annual Security and Fire Safety Report, stop by the NCC Public Safety Office at 3835 Green Pond Road, Bethlehem, PA 18020 or request that a copy be mailed to you by calling 610.861.5588 or emailing [e-mail].

We appreciate your interest in employment at Northampton Community College and wish you the best in your career search.