Financial Aid Operations Lead – Student Support

Union College (NY); City of Schenectady (NY); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Vacation and sick time

Winter recess/holidays

Healthcare: medical, dental, vision

On-campus fitness access

403(b) retirement plan

Salary continuation for disability

Tuition exchange

Job summary

Union College in Schenectady, NY seeks an Assistant Director of Financial Aid to support administration of the College’s financial aid programs and ensure compliance with federal, state, and College regulations. The role involves counseling students and families and assisting with daily Office of Financial Aid operations.

The position supports administering federal, state, and institutional aid programs, reviewing materials for eligibility, and coordinating with campus offices to ensure accurate

Qualifications

• Bachelor’s degree or a combination of relevant education, training, certifications, and/or work experience.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities, meet established deadlines, maintain accurate records, and work effectively both independently and collaboratively.
• Experience learning and becoming proficient with a variety of computer applications.
• Preferred: experience in financial aid or higher education enrollment management or student services.
• Familiarity with Ellucian Colleague financial aid or similar student information system and financial aid administration software.

Responsibilities

• Support the Director of Financial Aid in the administration of the College’s comprehensive financial aid programs and services and contribute to the effective and efficient operation of the Office of Financial Aid.
• Administer federal, state, and institutional financial aid programs in accordance with applicable regulations and Union College policies; monitor programs for compliance and resolve issues affecting eligibility or disbursement.
• Review applicant materials to determine eligibility and award assistance based on policies.
• Counsel students and families on financial aid eligibility and financing options.
• Maintain accurate financial aid records in line with requirements.
• Collaborate with Admissions, Bursar, Registrar, and other campus offices to ensure coordination and seamless student service.

Skills

Communication skills

Customer service

Multitasking

Computer applications

Education

Bachelor's degree

Experience in education

Tools

Ellucian Colleague

Job description

Union College in Schenectady, NY seeks an Assistant Director of Financial Aid to support administration of the College’s financial aid programs and ensure compliance with federal, state, and College regulations. The role involves counseling students and families and assisting with daily Office of Financial Aid operations.

The position supports administering federal, state, and institutional aid programs, reviewing materials for eligibility, and coordinating with campus offices to ensure accurate