Financial Aid Office Associate

Marshalltown Area Chamber of Commerce; Iowa (LA); On-site; USD 30,000 - 42,000; Part time

Job summary

Iowa Valley Community College District's Financial Aid Office is seeking a Financial Aid Office Associate to support prospective and current students and parents with all aspects of financial aid, including FAFSA completion and awards disbursement, and to promote financial literacy.

The role also handles daily student record maintenance, work-study expenditures, direct loan processing, and coordination of the college’s default prevention program on the Marshalltown Campus.

Qualifications

• High School Diploma or GED/HSED required.
• Experience in office support preferred.
• Ability to counsel students regarding financial aid opportunities and FAFSA processing.
• Proficient in maintaining accurate student records and handling confidential information.

Responsibilities

• Assist students and families with FAFSA completion and financial aid processing.
• Counsel students on financial aid opportunities and track eligibility.
• Maintain student financial aid records and input data in PowerFaids; scan documents into Docuware.
• Coordinate work-study expenditures and assist in the loan process.
• Support the college's default prevention program on campus.

Skills

Customer service

Communication

Confidentiality

Multitasking

Office procedures

Phone etiquette

Problem solving

Education

High School Diploma or GED/HSED

Tools

Powerfaids

Jenzabar

Microsoft Office

Job description

Job Title: Financial Aid Office Associate

Employer: Iowa Valley Community College District

Location: Marshalltown Community College

Job Description/Summary: The purpose of this position is to support and guide prospective students, returning students, and parents with all aspects of financial aid assistance at the college. This position serves as the financial aid assistant by assisting students with completion of the FAFSA, aiding with preparing and disbursing awards, and financial literacy. Additionally, this position will be involved with the day-to-day maintenance of student records, coordinating work-study expenditures, along with assisting in the direct loan process. This position also coordinates the college’s default prevention program at the college campus location.

This is a 0.75 FTE position. Work schedule will be determined upon hire.

List Of Job Duties

• Assists prospective, current, and former students, as well as their families, as a front-line resource for completion of the FAFSA and subsequent financial aid processing. Provides counseling to students regarding financial aid opportunities, which includes federal, state, and institutional aid, and the status of their individual files. Analyzes pertinent financial data and changes or updates made to student files to determine eligibility.
• Manages financial literacy activities on campus and coordinates the default prevention program including exit counseling and loan repayment outreach.
• Maintains complete and accurate student financial aid records, enters recipient date into PowerFaids, and scans proper documentation into Docuware.
• Provides administrative coordination and support of pertinent financial aid information for multiple campus departments, including athletics, foundations, library services, and others at the campus location.
• Maintains an accurate log of earnings and remaining federal work-study eligibility.
• Collaborates with Financial Services in reviewing and verifying the processing of student and parent refund checks.

Required Experience And/or Knowledge, Skills And Abilities

• Knowledge of and ability to use good phone etiquette. Proficient at using the telephone system and messaging. Ability to handle moderately to highly confidential matters and materials with discretion. Ability to communicate effectively orally and in writing. Ability to provide exceptional customer service skills.
• Knowledge of IVCCD processes and procedures, and the ability to comply.
• Ability to multi-task efficiently and in a timely manner. Ability to exercise good judgment and use critical thinking skills. Ability to work in an environment of shifting priorities and frequent interruptions.
• Knowledge of computer software programs to include: Powerfaids, Jenzabar and Microsoft Office products. Knowledge of and ability to work in computer systems designed for department work.
• Knowledge of office machines, such as copiers, scanners, and printers.

Job Type: 0.75 FTE position

Education Level: High School Diploma or Equivalency HSED required. Previous office support experience preferred.

Experience Level: N/A