Financial Aid Coordinator

Iowa Central Community College; Fort Dodge (IA); On-site; USD 38,000 - 55,000; Full time

Job summary

Iowa Central Community College is seeking a Financial Aid Coordinator to evaluate and verify financial aid applications, perform needs analysis to determine eligibility, and certify federal loan eligibility. The role includes counseling students and parents, resolving data conflicts, and assisting the Financial Aid Compliance Officer with appeals.

Strong organizational and communication skills are essential, and candidates should have an Associate’s Degree with preferred prior financial aid

Qualifications

• Associate’s Degree required.
• Preference given to those with prior financial aid experience, especially in college/university settings.
• Must possess excellent human relations skills and written/verbal communication.
• Excellent organization and computer skills are essential.

Responsibilities

• Evaluate and verify financial aid applications per Federal regulations.
• Conduct needs analysis to determine eligibility for aid.
• Certify federal loan eligibility and provide financial aid counseling.
• Monitor awards and resolve data conflicts/overawards.
• Collaborate with Financial Aid Compliance Officer on appeals and professional judgments.
• Maintain documentation via data entry systems and participate in training.

Skills

Communication skills

Written communication

Verbal communication

Customer service

Detail oriented

Problem solving

Education

Associate’s Degree

Tools

Computer skills

Job description

The Financial Aid Coordinator will evaluate and verify financial aid applications in accordance with Federal regulations, conduct student needs analysis to determine financial aid eligibility, certify federal loan eligibility, provide financial aid counseling, make professional assessments regarding student aid eligibility and facilitate problem solving with students and parents.

Constant

• Performs needs analysis in compliance with federal criteria to determine the relative eligibility of each financial aid applicant.
• Conducts the verification process of student aid application data in accordance with federal regulations and uses professional decision-making to resolve conflicting information.
• Determines the types and amounts of financial aid to be awarded through the packaging process according to federal, state, and institutional requirements. Monitors individual student awards and resolves data conflicts and over awards.
• Works with Financial Aid Compliance Officer on individual student appeals concerning eligibility. Initiates the professional judgement process based on documented mitigating circumstances in accordance with federal statutes. May refer complex eligibility situations to the Financial Aid Director.
• Provides financial aid counseling to students and parents regarding all aspects of the financial aid process.
• Provides support to students experiencing family, personal, or economic crises which may impact school performance. Makes necessary referrals to other student services offices.

Frequent

• Monitors and evaluates satisfactory academic progress of students and advises students on re-gaining eligibility.
• Interacts with appropriate outside entities in order to facilitate the student eligibility process.
• Participates in the development of institutional financial aid policies and procedures that will positively impact efficiency and quality of services provided.
• Maintains appropriate documentation via data entry system.
• Participates in annual training and professional organizations to keep abreast of new information and program changes to be implemented.

Occasional

• Other duties as assigned

PERFORMANCE EXPECTATIONS:

1. Be able and willing to represent Iowa Central Community College in a positive manner with prospective, former and current students, clients, suppliers, and the community we serve.

2. Possess outstanding human relations skills.

3. Demonstrate excellent written and verbal communication skills.

4. Maintain a student-first philosophy; understand the complexities of the broad spectrum of personalities and needs of students and be willing to work consistently and fairly with all.

5. Contribute as a team member to the success of the Financial Aid office.

6. Possess a problem solving attitude.

7. Be detail oriented.

8. Perform well in a fast-paced and human intrusive environment.

Associate’s Degree required. Must possess excellent human relations skills, written and verbal communication and be extremely well organized. Computer skills are essential. Preference will be given to those who have had prior experience in financial aid, especially with regard to the college or university setting.

Position involves constant (67-100%) talking or listening to persons over the telephone and in person, sitting, visual activity, repetitive motion while utilizing computer equipment; frequent (34-66%) getting up and down, reaching, standing, and walking; and occasional (10-33%) filing, lifting up to 25 pounds.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individual may perform other duties as assigned.