Financial Aid Specialist

Grow Clinton; Chicago (IL); On-site; USD 29,205 - 34,963; Full time

Job summary

A community college is seeking an individual to assist the Financial Aid Coordinator in various financial aid functions while providing high-quality customer service. Candidates should have an associate degree with related work experience and possess strong communication and interpersonal skills. The position includes responsibilities such as assisting with FAFSA and maintaining student confidentiality. This role offers an hourly wage ranging from $21.20 to $25.38.

Qualifications

• Must possess initiative and sound decision-making skills.
• Strong computer skills are necessary.
• Experience in financial aid or related work is preferred.

Responsibilities

• Assist with FAFSA completion and financial aid forms.
• Provide high-level customer support.
• Monitor student eligibility and maintain confidentiality.

Skills

Customer service

Attention to detail

Decision making

Problem-solving

Communication

Interpersonal skills

Organizational skills

Education

Associate degree

Bachelor's degree (preferred)

Job description

Job Type: Administrative/Professional Staff

Supervisor's Title: Financial Aid Coordinator

Location: Scott Community College (10)

$21.20/HR - $25.38/HR

Job Description

Assist financial aid coordinator in all financial aid functions and provide quality customer service to all internal and external customers.

Required Qualifications

Associate degree, and related work experience required. Previous financial aid experience or similar work experience preferred. Must possess initiative, sound decision making and problem-solving skills and have high attention to detail. Strong computer skills are necessary. The ability to establish and maintain good working relationships, work independently, and use discretion in handling information is essential. Must have strong communication, interpersonal, and organizational skills. A firm commitment to the philosophy and mission of a comprehensive community college is required.

Preferred Qualifications

Bachelor's degree preferred.

Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Ability to lift up to 10 lbs. occasionally, open filing cabinets and bend or stand as necessary. Prolonged periods sitting at a desk and working on a computer.

Typical Duties and Responsibilities

1. Provide a high level of customer support to students and other internal and external customers in person, via phone or virtually.
2. Ability to understand, interpret and apply complex federal regulations regarding student eligibility for financial aid.
3. Ability to utilize a variety of software products, analyze reports and navigate federal websites to monitor and determine student eligibility while maintaining a high level of student confidentiality.
4. Assist students and families with FAFSA completion, general FAFSA questions and completion of required financial aid forms.
5. Retrieve ISIR data, generate student files and monitor completeness as required by federal, state, and district regulations.
6. Verify selected financial aid files, resolve data discrepancies reported on student ISIRs and transmit and receive electronic corrections.
7. Meet with students related to the loan process and counsel them on borrowing and provide entrance and exit counseling when necessary.
8. Process and transmit student loan requests in accordance with federal, state, and district regulations.
9. Assist with the implementation of the EICC's Satisfactory Academic Progress guidelines and work with students that utilize the appeal process, including activities that support the preparation of appeals for the Dean of Student Development.
10. Provide assistance with the Federal Work-Study program including performing activities that support students with payroll set up, communication with supervisors and tracking of expenditure levels.
11. Ability to understand and communicate student eligibility regarding State Financial Aid Programs.
12. Work with potential, current, and former students and provide them with basic default management information.
13. Give financial aid presentations to on-campus and off-campus groups, and to EICC students in the classroom and virtually.
14. Committed to providing quality service that meets or exceeds the expectations of internal and external customers.

Other duties as assigned.

EICC Non-Discrimination Statement

It is the policy of Eastern Iowa Community College District not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status, as required by the Iowa Code §§216.6 and 216.9, Titles VI and VII of the Civil Rights Act of 1964 (42 U.S.C. §§ 2000d and 2000e), the Equal Pay Act of 1973 (29 U.S.C. § 206, et seq.), Title IX (Educational Amendments, 20 U.S.C. §§ 1681-1688), Section 504 (Rehabilitation Act of 1973, 29 U.S.C. § 794), and Title II of the Americans with Disabilities Act (42 U.S.C. § 12101, et seq.).

If you have questions or complaints related to compliance with this policy, please contact EICC's Equal Employment Opportunity Officer/Equity Coordinator, Eastern Iowa Community College District, 101 West Third Street, Davenport, Iowa 52801, 563-336-5222, [e-mail] or the Director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: [phone] Facsimile: (312) 730- 1576, TDD [phone] Email: [e-mail].

Posting Number

S181P

Number of Vacancies

1

Close Date

Special Instructions Summary

To apply, visit https://apptrkr.com/6816768

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