Financial Aid Front Desk Lead

Odessa College; Odessa (TX); Presencial; USD 38 000 - 52 000; Tempo integral

Resumo da oferta

Odessa College is seeking a Financial Aid Administrative Coordinator to provide front-office leadership for the Office of Financial Aid. You will greet students, answer calls and emails, and guide inquiries to the right staff while ensuring accurate assistance.

You will assist with financial aid applications and documentation, data entry, file prep, imaging, and record maintenance, working closely with Financial Aid Specialists to keep files complete and processing-ready.

Qualificações

• Associate’s Degree in Office Administration or related field.
• Experience in fast-paced environments.
• Strong written and verbal communication and professional, student-centered service.
• Excellent attention to detail and ability to process sensitive documentation accurately.
• Proficiency with Microsoft Office applications, particularly Excel, Word, and email.
• Proficient typing skills with high accuracy.
• Ability to learn and effectively use student information systems, document imaging software, and other institutional technology.
• Strong organizational and time-management skills, including prioritizing multiple tasks in a high-volume environment.
• Ability to handle confidential information with discretion.

Responsabilidades

• Serve as the primary point of contact for the Office of Financial Aid, welcoming students, managing student check-in, answering telephone calls and emails, and directing inquiries to the appropriate staff member or resource.
• Provide general information regarding financial aid programs, application requirements, deadlines, documentation, and established office procedures.
• Monitor office supply inventory, prepare requisitions, and coordinate the purchase of approved supplies.
• Maintain a professional, organized, and welcoming front-office environment while managing competing priorities and a high volume of student interactions.
• Protect confidential student information and comply with applicable privacy requirements, including FERPA, and institutional policies.
• Enter and maintain student application information in the college’s student information system, including entering CRI codes when forms have been completed and submitted or are missing components.
• Perform preliminary reviews of financial aid documentation for completeness, accuracy, and consistency with established requirements; identify missing or incomplete information and initiate appropriate follow-up.
• Identify missing documentation, data discrepancies, and incomplete records; communicate needed corrections or additional requirements to students and appropriate staff.
• Compile, organize, index, and image documentation associated with financial aid verification, appeals, and other student requests to prepare files for review and processing by Financial Aid Specialists.
• Assist with the administrative processing and maintenance of Hazelwood tuition exemption records, including reviewing supporting documentation for completeness and maintaining accurate records.
• Maintain accurate student records, complete routine data entry, and assist with updating information in institutional systems in accordance with established procedures.
• Assist with preliminary verification of work-study eligibility by reviewing records and documentation against established criteria and referring files requiring further review to the appropriate Financial Aid Specialist.

Conhecimentos

Strong written & verbal communication

Attention to detail

Handling confidential information

Microsoft Office proficiency

Typing with high accuracy

Formação académica

Associate’s Degree in Office Administration or related field

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Odessa College is seeking a Financial Aid Administrative Coordinator to provide front-office leadership for the Office of Financial Aid. You will greet students, answer calls and emails, and guide inquiries to the right staff while ensuring accurate assistance.

You will assist with financial aid applications and documentation, data entry, file prep, imaging, and record maintenance, working closely with Financial Aid Specialists to keep files complete and processing-ready.