Student Services Navigator: Admissions & Aid Support

Odessa College; Odessa (TX); Hybrid; USD 27,000 - 36,000; Full time

Job summary

Odessa College's Wrangler Express Center serves as the first point of contact for students, parents, and the community, delivering guidance on admissions, registration, financial aid, and payment options. The role involves triaging inquiries, processing applications, and supporting students through enrollment steps.

Responsibilities include handling transcripts, advising on residency, and assisting with FAFSA while maintaining accurate records and cash handling duties.

Qualifications

• High School diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to work in a fast paced environment and multi-task.

Responsibilities

• Provide high quality customer service to students, parents and community.
• Act as first contact and triage students to appropriate assistance.
• Process admissions-related applications and maintain document imaging procedures.
• Assist with enrollment steps and residency questions to ensure smooth transition.
• Receive and interpret transcripts as official college documents.
• Respond to inquiries about admissions, financial aid, registration, holds, and account balances.
• Assist with using the student portal for registration and information retrieval.
• Serve as Cashier and reconcile cash drawer daily.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Attention to detail

Education

High School diploma or equivalent

Job description

Odessa College's Wrangler Express Center serves as the first point of contact for students, parents, and the community, delivering guidance on admissions, registration, financial aid, and payment options. The role involves triaging inquiries, processing applications, and supporting students through enrollment steps.

Responsibilities include handling transcripts, advising on residency, and assisting with FAFSA while maintaining accurate records and cash handling duties.