Financial Aid Counselor: Student Support & Outreach

University of Maryland; College Park (MD); Hybrid; USD 55,000 - 66,000; Full time

Job summary

University of Maryland is seeking a Financial Aid Counselor in the Student Support unit to provide counseling and administration for students and staff on financial aid matters.

The role includes assisting with FAFSA processing, aid offers, verification, and policy review, while collaborating with OSFA, Enrollment Management, and campus partners. Strong communication and attention to detail are essential.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Two years of professional financial aid, finance advising, or finance counseling experience.
• Additional work experience may substitute for education on a year-for-year basis up to four years of the required education.
• Knowledge of federal, state, and other applicable laws, rules, regulations, and ordinances.
• Skill in oral and written communication.
• Skill in the use of Microsoft Office products.
• Skill in attention to detail when reviewing and entering data.
• Ability to multitask and prioritize assignments.
• Ability to interpret and apply policies, procedures, regulations, and laws.

Responsibilities

• Provide consistent and high-quality customer service to students and families on FAFSA and their financial aid options at the University of Maryland.
• Assist with FAFSA administration, aid offers, verification, and review of Return to Title IV (R2T4).
• Use financial aid systems, websites and data reports for processing.
• Collaborate with OSFA, Enrollment Management (EM) and other campus partners about financial aid and OSFA projects/services.
• Represent OSFA on financial aid matters for OSFA/EM outreach events to campus and community partners as needed.

Skills

Customer service

Financial aid counseling

Oral and written communication

Attention to detail

Multitasking

Policy interpretation

Team collaboration

Data entry / reporting

Policy knowledge

Education

Bachelor's degree

Tools

Microsoft Office

Job description

University of Maryland is seeking a Financial Aid Counselor in the Student Support unit to provide counseling and administration for students and staff on financial aid matters.

The role includes assisting with FAFSA processing, aid offers, verification, and policy review, while collaborating with OSFA, Enrollment Management, and campus partners. Strong communication and attention to detail are essential.