Student Financial Aid Help Desk Associate

Commonwealth of VA Careers; Fredericksburg (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

University of Mary Washington invites applications for a Financial Aid Peer Counselor in Admissions. You will answer basic financial aid questions by phone, email, and at the front desk, and clearly explain Federal Student Aid programs while protecting student records under FERPA; collaborate with the Financial Aid Customer Service Team.

Requirements include current UMW student status, Federal Work-Study eligibility, a current FAFSA on file, and meeting SAP; a friendly, patient manner and strong

Qualifications

• Must have Federal Work Study Eligibility, have a current FAFSA, and meet SAP requirements.
• Must be friendly and patient, with great organizational skills.

Responsibilities

• Receiving and answering basic financial aid-related questions via telephone, e-mail, and front desk reception.
• Intelligently explaining to customers basic information about Federal Student Aid programs and processes; providing excellent customer service while maintaining confidentiality of students’ records appropriate to FERPA regulations.

Skills

Federal Work Study Eligibility

FAFSA

SAP requirements

Friendly and patient

Organizational skills

Education

Current UMW student

Job description

University of Mary Washington invites applications for a Financial Aid Peer Counselor in Admissions. You will answer basic financial aid questions by phone, email, and at the front desk, and clearly explain Federal Student Aid programs while protecting student records under FERPA; collaborate with the Financial Aid Customer Service Team.

Requirements include current UMW student status, Federal Work-Study eligibility, a current FAFSA on file, and meeting SAP; a friendly, patient manner and strong