Financial Aid Counselor

University of Maryland; College Park (MD); Hybrid; USD 55,000 - 66,000; Full time

Job summary

University of Maryland is seeking a Financial Aid Counselor in the Student Support unit to provide counseling and administration for students and staff on financial aid matters.

The role includes assisting with FAFSA processing, aid offers, verification, and policy review, while collaborating with OSFA, Enrollment Management, and campus partners. Strong communication and attention to detail are essential.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Two years of professional financial aid, finance advising, or finance counseling experience.
• Additional work experience may substitute for education on a year-for-year basis up to four years of the required education.
• Knowledge of federal, state, and other applicable laws, rules, regulations, and ordinances.
• Skill in oral and written communication.
• Skill in the use of Microsoft Office products.
• Skill in attention to detail when reviewing and entering data.
• Ability to multitask and prioritize assignments.
• Ability to interpret and apply policies, procedures, regulations, and laws.

Responsibilities

• Provide consistent and high-quality customer service to students and families on FAFSA and their financial aid options at the University of Maryland.
• Assist with FAFSA administration, aid offers, verification, and review of Return to Title IV (R2T4).
• Use financial aid systems, websites and data reports for processing.
• Collaborate with OSFA, Enrollment Management (EM) and other campus partners about financial aid and OSFA projects/services.
• Represent OSFA on financial aid matters for OSFA/EM outreach events to campus and community partners as needed.

Skills

Customer service

Financial aid counseling

Oral and written communication

Attention to detail

Multitasking

Policy interpretation

Team collaboration

Data entry / reporting

Policy knowledge

Education

Bachelor's degree

Tools

Microsoft Office

Job description

# **Job Description Summary**The Office of Student Financial Aid (OSFA) seeks a Financial Aid Counselor in our Student Support unit, who under general supervision, will work independently to perform financial aid counseling and administration to support students and staff on financial aid. The Financial Aid Counselor will assist with the following important tasks: - Provide consistent and high-quality customer service to students and families on the Free Application for Federal Student Aid (FAFSA) and their financial aid options at the University of Maryland. - Support the administration of the FAFSA and financial aid programs which includes but is not limited to conducting financial need analysis, aid offer, re-consideration of aid, review of the cost of attendance, verification, loan processing, review of Satisfactory Progress Policy and Return to Title IV (R2T4). - Use financial aid systems, websites and data reports for financial aid processing. - Collaborate with OSFA, Enrollment Management (EM) and other campus partners about financial aid and OSFA projects/services. - Represent OSFA on financial aid matters for OSFA/EM outreach events to campus and community partners as needed. Physical Demands: N/A Licenses/Certification: N/A# **Minimum Qualifications**Education: Bachelor’s degree from an accredited college or university. Experience: Two (2) years of professional financial aid, finance advising, or finance counseling related experience. Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.KNOWLEDGE, SKILLS, & ABILITIES:Knowledge of financial aid policies and procedures.Knowledge of federal, state, and other applicable related laws, rules, regulations, and ordinances.Knowledge of Title IV regulations, policies and procedures. Skill in oral and written communication. Skill in the use of Microsoft Office products.Skill in attention to detail when reviewing and entering data. Ability to multitask and prioritize assignments. Ability to interpret and apply policies, procedures, regulations, and laws.Ability and knowledge to assist in multiple areas throughout the office.Ability to organize and prioritize multiple tasks. Ability to work in and promote a team environment.Ability to interpret and communicate information based on knowledge of institutional policies, procedures, and departmental considerations.# **Additional Job Details****Preferences**:* Experience providing counseling, advisement, or coaching to students in a financial aid, student services, or enrollment management office.* Experience using an automated data processing system and/or customer relationship management system* One (1) year of experience processing financial aid professional judgement (special or unusual circumstance) appeals.**Required Application Materials:*** ## **Resume*** ## **Cover letter*** ## **References****Best Consideration Date:** October 24, 2026 **Posting Close Date:** October 26, 2026 **Open Until Filled: No** **\\*\\*This position does not provide sponsorship for Visa\\*\\***# **Job Risks**Not Applicable to This Position# **Financial Disclosure Required**NoFor more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.# **Department**SVPAAP-EM-Financial Aid Services# **Worker Sub-Type**Staff Regular# **Salary Range**$55,000 - $66,000# **Benefits Summary**For more information on Regular Exempt benefits, select this link.# **Background Checks**Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.