Financial Aid Counselor and Payment Specialist

FORDHAM University; New York (NY); Hybrid; USD 55,000 - 60,000; Full time

Job summary

Fordham University is seeking a Financial Services Representative and Counselor to advise students and families on paying for an education and to manage financial aid processes. The role requires some evening/weekend hours and travel to other Fordham campuses.

You will help market payment plans, monitor progress through the payment process, and support compliance across programs while delivering high-quality customer service.

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year of relevant experience.
• Proven Administrative skills.
• Effective oral presentation skills.
• Demonstrated excellence in customer service skills.
• Minimum 3 years diverse experience in either financial aid administration or related field.
• Experience in customer-oriented or consumer credit financing.
• Knowledge of Microsoft Word, Excel and financial aid software.

Responsibilities

• Advises families and students on how to pay for a university education, including all sources of assistance and the delivery system for financial aid.
• Takes responsibility for the marketing and formulation of individual payment plans, i.e., monthly payment plans and alternative loan options.
• Works with enrolled students to monitor progress through the payment process.
• Serves in all areas of financial services and financial aid administration, including but not limited to the counseling of students and parents, processing of applications, packaging, and facilitating the use of financing options.
• Administers specified financial services procedures and programs and supports compliance with procedures for all programs.
• Interacts with other University offices.
• Performs Financial Aid, Financing and Admission presentations
• Participates in professional development workshops.
• Assumes other tasks as assigned.

Skills

Administrative skills

Oral presentation

Customer service

Experience in financial aid or related

Experience in consumer credit

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Financial aid software

Job description

Fordham University is seeking a Financial Services Representative and Counselor to advise students and families on paying for an education and to manage financial aid processes. The role requires some evening/weekend hours and travel to other Fordham campuses.

You will help market payment plans, monitor progress through the payment process, and support compliance across programs while delivering high-quality customer service.