Financial Aid Counselor (1596)

Idaho State University; Pocatello (ID); Sur place; USD 50 000 - 51 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability plan

EAP

Retirement options

Paid time off

Résumé du poste

Idaho State University in Pocatello is seeking a Financial Aid Counselor to assist with the administration of Federal Financial Aid programs. The role includes verifying applications, reviewing documents for accuracy, providing counseling to students and families, and answering questions about the financial aid process.

You will engage with campus partners, support FAFSA submissions, manage outreach workshops, and help ensure compliance with federal regulations.

Qualifications

• Bachelor’s degree required. Two years+ in financial aid/education administration preferred.
• Knowledge of Federal Title IV regulations and FAFSA processes.
• Strong customer service and interpersonal skills.
• Some evenings and weekends may be required.

Responsabilités

• Verify financial aid applications and review documents for accuracy.
• Counsel students and families on the financial aid process, eligibility, and budget inquiries.
• Provide information resources to students, parents and staff; assist with FAFSA troubleshooting.

Formation

Bachelor's degree

Master's degree

Description du poste

Financial Aid Counselor (1596)

Location: Pocatello - Main, NOT eligible for remote work, on‑campus position

Priority Date: November 29, 2026

Institution Information

Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community!

Job Description

The Financial Aid Counselor provides support for and assists with the administration of Federal Financial Aid programs.

This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered.

Key Responsibilities

• Verification of financial aid applications including reviewing submitted documents to confirm the accuracy of student data and resolving errors and/or conflicting information.
• Provide financial aid counseling to student, parents and the university community as needed through appointments, On-Call rotation, phone back‑up rotation, and presentations regarding the financial aid application process, student eligibility, financial aid budget inquiries, and financial literacy.
• Provide customer service support, serving as an information resource for students, parents and staff.
• Assist with the completion and troubleshooting of issues with the Free Application for Federal Student Aid (FAFSA).
• Support outreach efforts which may include high school or campus financial aid workshops.
• Determine student eligibility for aid programs and revise aid packages as needed, including review of NSLDS and/or COD student records.
• Support Military affiliated and Veteran students by connecting them to the Veteran Certifying Official/School Certifying Official (VCO/SCO) on campus.
• Summer aid processing, including the manual review of remaining student annual eligibility and manual packaging of Summer aid offers.
• Complete Professional Judgement reviews for unique student circumstances including but not limited to Special Circumstances, Actual Expenses, Petitions for Independence, and marital status changes on a case‑by‑case basis.
• Demonstrate and maintain up‑to‑date knowledge of federal regulations as applicable to federal student aid programs through various training opportunities provided by the U.S. Department of Education, the National Association of Student Financial Aid Administrators, the Idaho Association of Student Financial Aid Administrators, and other professional development opportunities.
• May assist with training and professional development of support staff.
• Support for federal processes and programs that may include Federal Pell Grant administration, Federal Direct Loan administration (including Schedule of Reductions), Campus Based federal aid administration, alternative loan administration, Prison Education program, Workforce Pell program, etc.
• Support for Satisfactory Academic Progress including review of SAP contracts at the conclusion of each semester, review of SAP appeals, and serve as the chair for SAP committees.
• Ability to work a regular schedule consistent with the needs of the university is an essential function of this position. This may include some evenings and/or weekends. This may also include some travel (possible overnight).
• May be assigned liaison work with other areas on campus or special projects based on operational necessity and individual experience and skills.
• All other reasonable duties as assigned.

Minimum Qualifications

• Bachelor’s degree from an accredited institution.
• At least two (2) years of financial aid, admissions, academic advising, counseling, or other higher education administration experience.
• Knowledge of Federal Title IV regulations.
• Knowledge of the Free Application for Federal Student Aid application process.
• Strong customer service and interpersonal skills.
• Willingness to work some evenings and weekends.
• Strong attention to detail.
• Presentation/public speaking experience.
• Due to the nature of this role, the successful candidate cannot be in default or owe a return of Title IV aid.

Preferred Qualifications

• Master’s degree from an accredited institution.
• Three (3) years of financial aid, admissions, academic advising, counseling, or other higher education administration experience.
• Banner ERP experience, specifically the Financial Aid module.

Additional Information

You must submit your CV/resume, cover letter, and list of three (3) professional references, including current contact information. This position will remain open until it is filled; however, priority consideration will be given to applications received on or before November 29, 2026. Salary will be between $50,000 and $51,000 per year, commensurate with education and experience. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.

Benefits include:

• comprehensive health, dental, and vision
• life insurance
• disability plan
• employee assistance program (EAP)
• excellent retirement options and company contribution
• generous paid time off/sick leave accrual

Equal Employment Opportunity

Idaho State University is an Equal Employment Opportunity employer, including Veterans and individuals with disabilities. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail]. Preference may be given to veterans who qualify under state and federal laws and regulations.