Financial Aid Counselor

University of Scranton, Department of Communication & Media; Scranton (Lackawanna County); On-site; USD 40,000 - 52,000; Full time

Job summary

The University of Scranton is seeking a Financial Aid Counselor to deliver financial assistance information to students and families. The role includes evaluating need-based aid, processing aid packages, and advising on eligibility and financing options in a campus setting.

Experience in financial aid counseling and strong communication skills are preferred. The position requires attention to detail and the ability to manage multiple tasks in a fast-paced environment while upholding the

Qualifications

• Bachelor’s degree required.
• One year of experience in financial aid counseling or working directly with customers preferred.

Responsibilities

• Review and award financial aid packages in compliance with federal, state and institutional policies and guidelines.
• Research student loan records with NSLDS and COD, updating data and reconciling records.
• Develop and monitor cost of attendance budgets and set up aid/loan periods for Return to Title IV refunds.
• Award graduate PLUS loans and support undergraduate PLUS loans.
• Provide loan exit counseling information to students withdrawing or graduating.
• Counsel prospective, new, current students and parents on application, eligibility, status and awarding of financial aid and financing programs.

Skills

Communication skills

Attention to detail

Organizational skills

Multi-tasking

Education

Bachelor’s degree

Tools

MS Office

Banner

Relational databases

Job description

Position Details

Position Information

Position Title Financial Aid Counselor Non-Discrimination Statement

The University is committed to providing an educational, residential, and working environment that is free from harassment and discrimination. Members of the University community, applicants for employment or admissions, guests and visitors have the right to be free from harassment or discrimination based on race, color, creed, religion, ancestry, gender, sex, pregnancy and related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, national origin, ethnicity, family responsibilities, marital status, veteran or military status, citizenship status, or any other status protected by applicable law.

Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in the context of employment.

About

The University will promptly address reports of discrimination under the University Non-Discrimination and Anti-Harassment Policy (NDAH Policy) or the Sexual Harassment and Sexual Misconduct Policy (SHSM Policy). Anyone who has questions about the above referenced policies, or wishes to report a possible violation of one of the policies should contact:

Elizabeth M. Garcia

Title IX Coordinator

Office of Institutional Compliance & Title IX

Institute of Molecular Biology & Medicine, Suite 315

[e-mail]

[phone]

https://www.scranton.edu/compliance-titleix/

The University of Scranton is an Equal Opportunity Employer/Educator.

University Mission

The University of Scranton is a Catholic and Jesuit university animated by the spiritual vision of Saint Ignatius Loyola, a tradition of excellence, and a commitment to the common good. The University is a community dedicated to the formation of students, and to the freedom of inquiry and personal development fundamental to the growth in wisdom and integrity of all who share its life.

Department Financial Aid Job Purpose

Provide the delivery of financial assistance to new and continuing applicants and loan processing

Essential Duties

• Review and award financial aid packages in compliance with federal, state and institutional policies and guidelines
• Responsible to research student loan records with National Student Loan Data System (NSLDS) and Common Origination and Disbursement(COD), including updating any required data and reconciling records
• Develop and monitor student cost of attendance budgets, and set up aid/loan periods for designated students performing Return to Title IV Refunds for students
• Award graduate PLUS Loans and back-up for awarding undergraduate PLUS Loans
• Provide loan exit counseling information to students withdrawing or graduating
• Counsel prospective, new, current students and parents in person and in group settings concerning application, eligibility, status, and awarding of financial aid and financing programs as well as general inquiries
• Verification and evaluation of student application data using federal tax information, asset review forms, household size/number in college form and other verification documents to determine eligibility for federal, state and institutional need-based assistance
• Resolve Free Application for Federal Student Aid (FAFSA), application problems and resolution of edit messages, including citizenship and National Student Loan Data System (NSLDS)
• Monitor student outside resources and determine impact on financial aid assistance
• Serve as liaison and/or committee member with various internal and external constituencies, as required

Additional Skills Required

• Maintain knowledge and proficiency with technological skills required for performance

of general and program specific duties used for the administration of financial aid, including but not limited to knowledge and proficiency of federal, state and institutional aid programs,

• Proficient user of MS Office (Word, Excel, Power Point)
• Familiarity with relational databases and other recruitment systems, Banner preferred
• Excellent organizational skills
• Must maintain highest levels of accuracy and attention to detail
• Excellent verbal and written communications skills
• The ability to multi-task in a fast-paced environment
• The ability to uphold human dignity and respect by recognizing each person’s worth, valuing diverse perspectives, and treating others with kindness, fairness, and empathy
• Must be able to respect, support and contribute to the University’s Catholic and Jesuit mission

Minimum Education Requirements

Bachelor’s degree

Preferred Requirements

Preferred Education Minimum Job Experience Requirements

One year of experience in financial aid counseling or working directly with customers

Preferred Qualifications Years of Experience 1 University Classification Professional FLSA Classification Exempt Schedule/Work Hours Monday through Friday, 8:30 a.m. to 4:30 p.m. Additional hours as required. Full Time/Part Time Full-Time Annual Schedule 12

Posting Details

Posting Number S1078P

Open Date 10/13/2026

Close Date 11/03/2026

Open Until Filled No

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume
• Cover Letter