Financial Aid Analyst

Cleveland Community College; Shelby (NC); On-site; USD 41,000 - 61,000; Full time

Job summary

Cleveland Community College seeks a financial aid specialist to perform technical and administrative support in managing the aid process and assisting students, staff, and the public. You will determine eligibility, award aid, counsel students, verify records, and prepare notifications while following federal, state, and institutional guidelines.

The role requires collaboration, strong communication, and the ability to multi-task across departments, with opportunities to participate in policy

Qualifications

• Bachelor’s degree from a regionally accredited institution.
• Ability to work evenings and/or weekends with advanced notice.
• Strong oral and written communication skills.
• Proficiency with productivity software and spreadsheets; ability to send/receive email and submit electronic forms.
• Ability to multi-task across departments and activities.
• Familiarity with college operations and customer service expectations.
• Preferred: minimum of 3 years of pre-qualifying experience.

Responsibilities

• Counsel students with the financial aid application process.
• Assist in maintaining accurate and confidential financial records.
• Evaluate Satisfactory Academic Progress and prepare student notifications.
• Assist with verification processes and document collection.
• Process financial aid records and determine eligibility.
• Assist with Special Circumstances determinations and childcare programs.
• Administer Federal Work-Study and track funds with oversight from Director.
• Prepare award notifications and coordinate state grants.

Skills

Communication skills

Customer service

Team collaboration

Multitasking

Computer literacy

Excel/Spreadsheets

Email proficiency

Adaptability to change

Education

Bachelor’s degree from a regionally accredited institution

Job description

Perform a variety of technical and administrative support tasks in the maintenance and management of the financial aid process and for providing technical assistance and information to students, staff, and the public. Determine eligibility and award financial aid to students in accordance with federal, state, and institutional guidelines, policies, rules and regulations.

• Counsel students with the financial aid application process and advise students regarding available programs and services
• Assist with the maintenance of accurate and confidential financial records on students in compliance with federal, state, and institutional requirements.
• Assist in the financial aid satisfactory academic progress policy evaluation and preparation of student notifications each semester.
• Assist with the verification process which includes helping students and parents resolve outstanding issues and obtaining required information and documentation.
• Assist with processing financial aid records and identifying missing items and eligibility.
• Assist in final determinations regarding Special Circumstances.
• Assist with administering the State childcare program.
• Assist with administering the Federal Work-Study program; coordinate with departments regarding hiring and allocation of funds with periodic oversight from Director; track progression of work-study budget throughout the year and keep Director updated on remaining funds.
• Assist in the completion and preparation of award notification.
• Coordinate all State grants, including certifications, budgetary monitoring, and reconciliations with periodic oversight from Director.
• Perform enrollment verifications for Financial Aid students.
• Perform Identity/High School Completion Verification requirements for Department of Education.
• Assist with registration, graduation and other College-related duties.
• Participate in professional and staff development opportunities.
• Actively participate in Student Affairs planning, evaluation, and program review.
• Treat students and colleagues respectfully, speak to others courteously, and behave in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interaction that are both personally cordial and professionally appropriate.
• Serve on committees as required.
• Perform other duties as assigned and other related duties incidental to the work described herein.

Salary Range

Salary Range Based on experience. Starting salary range $40,668- $61,002.

Required Qualifications

Required Qualifications

• Bachelor’s degree from a regionally accredited institution.

Skills and Abilities

• Ability to work or meet in the evenings and/or on weekends, with advanced notice.
• Ability to provide leadership in anticipating and responding to change.
• Ability to work effectively and collegially with others.
• Ability to use productivity software, including a general knowledge of word processors and spreadsheets, the ability to send and receive email, and to complete and submit electronic forms.
• Employees are expected to perform essential computer skills (log on/off a computer, manage and organize files, print/scan forms using a copier, maintain and recall secure passwords and change password(s) routinely per College procedures).
• Excellent oral and written communication skills.
• Provide exceptional customer services with people internal and external to the institution.
• Effectiveness in the following College organizational competencies:
  • Translating College purpose, values, and vision into organizational action
  • Collaborating and facilitating
  • Creating and innovating
  • Anticipating and responding to change
  • Providing vision and leadership
• Familiarity with and appreciation for the mission of a comprehensive community college.
• Flexible and adapts to change.
• Ability to multi-task with multiple departments and activities of others.

Preferred Qualifications

• A minimum of 3 years of pre-qualifying experience.

Physical Demands

ADA requirements for this position include critical thinking skills with the ability to process information, analyze data, make assessments, and exercise good judgment to make decisions; possess ease of mobility within the work environment and other areas of campus; and effective use of all forms of communication (oral, visual, auditory), including use of computers. Be able to lift weights up to 10 pounds on a regular basis.

Posting Number

Posting Number S192P

Open Date

Open Date 09/30/2026

Close Date

Open Until Filled Yes

Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * What is your highest level of education?
  • GED
  • High School Diploma
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • PHD
• * How many years of experience do you have in this type of position?
  • 0-1
  • 1-3
  • 3-5
  • 5-7
  • 7+