Financial Aid & Scholarships Assistant II

Angelo State University; San Angelo (TX); On-site; USD 28,000 - 33,000; Full time

Job summary

Angelo State University in San Angelo, Texas is seeking a Financial Aid & Scholarships Assistant II to provide professional customer service and information processing support for the Office of Financial Aid & Scholarships. You will assist students and families with questions regarding federal, state, and institutional aid programs, as well as general admissions information.

This role helps monitor front counter operations to ensure a high level of service and performs general office duties.

Qualifications

• High school diploma or equivalent.
• Office experience with customer service responsibilities.
• Ability to perform effectively in high-volume environments.
• Working knowledge of financial aid policies and processes.

Responsibilities

• Provide front-line customer service in person, by phone, and via email; respond to general questions regarding financial aid and scholarship policies and processes.
• Under supervision, manage intake and processing of financial aid and scholarship documents; collect, review, upload, and distribute forms; update tracking and imaging systems.
• Assist with the verification process by reviewing information in Banner and Workflow systems for accuracy and communicating with applicants.
• Maintain current knowledge of federal, state, and institutional financial aid policies and procedures.
• Assist with training and oversight of student workers.

Skills

Customer service

Communication

Teamwork

Detail-oriented

Education

High school diploma or equivalent

Tools

Banner

Workflow systems

Document imaging systems

Job description

Financial Aid & Scholarships Assistant II

Job Title Financial Aid & Scholarships Assistant II

Position Number

Position Number 999907

Department

Department Financial Aid and Scholarships

Salary $28,392 - $33,201

Remote

Remote No

Job Summary

Provides professional customer service and information processing support for the Office of Financial Aid & Scholarships. Assists students and families with questions regarding federal, state, and institutional aid programs, as well as general admissions and enrollment information. Helps monitor front counter operations to ensure a high level of service and performs general office and administrative support duties.

• Provide front-line customer service in person, by phone, and via email; respond to general questions regarding financial aid and scholarship policies and processes, referring complex inquiries to appropriate staff.
• Under the supervision of the direct supervisor, manage the intake and processing of financial aid and scholarship documents; collect, review, upload, and distribute forms; update tracking requirements; and maintain document imaging systems.
• Assist with the verification process by reviewing information in Banner and Workflow systems for accuracy and communicating with applicants regarding outstanding requirements.
• Maintain current knowledge of federal, state, and institutional financial aid policies and procedures.
• Assist with the training and oversight of student workers.

Knowledge, Skills and Abilities

• Demonstrated customer service mindset with the ability to provide professional, responsive, and student-centered support.
• Strong verbal and written communication skills with the ability to build and maintain positive professional and interpersonal relationships.
• Ability to work both independently and collaboratively as an effective member of a team.
• Knowledge of federal, state, and institutional financial aid programs, as well as financial aid and scholarship philosophies, policies, and fundamental procedures.

Minimum Qualifications

• High school diploma or equivalent.
• Experience working in an office environment with customer service responsibilities.
• Ability to perform effectively in high-volume or high-stress situations.
• Working knowledge of general financial aid and scholarship policies and processes.

Preferred Qualifications

• Completion of college coursework and/or experience in a higher education setting.

Physical Requirements

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or status as a protected veteran. In compliance with the Americans with Disabilities Act ( ADA ), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process, please contact our office at [phone] or email us at [e-mail]

Posting Number

Posting Number S1174P

Open Date

Open Date 09/18/2026

Close Date

Desired Start Date

Desired Start Date 10/02/2026

Review Start Date

Open Until Filled Yes

Special Instructions to Applicants

Required Number of References

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • ASU Employment Website
  • Chronicles of Higher Ed
  • HigherEdJobs
  • Inside Higher Ed
  • Texas Workforce Commission
  • Social Media (LinkedIn. Facebook. Instagram)
  • Employee Referral / Word of Mouth
  • Other

Documents Needed To Apply

Required Documents

• Resume
• Cover Letter
• List of References

Optional Documents

• Other