Financial Aid Counselor

University of Scranton; Scranton (Lackawanna County); Vor Ort; USD 42.000 - 55.000; Vollzeit

Zusammenfassung

The University of Scranton is seeking a Financial Aid Counselor to provide accurate financial aid guidance to new and continuing students and families. You will verify FAFSA data, assess eligibility, and explain aid options, while ensuring compliance with NDAH and Title IX-related policies.

This professional will collaborate with the Financial Aid department to optimize packaging and student affordability. Open to experienced counselors; Monday through Friday schedule; full-time position in

Qualifikationen

• Bachelor's degree required.
• One year of financial aid counseling or customer service experience.
• Proficiency with MS Office; familiarity with Banner or similar databases.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Uphold the University's Catholic and Jesuit mission.
• Knowledge of federal, state, and institutional aid programs.

Aufgaben

• Review and award financial aid packages in compliance with federal, state and institutional policies.
• Research NSLDS and COD records and reconcile data as needed.
• Develop and monitor cost of attendance budgets and set up aid/loan periods.
• Award graduate and undergraduate PLUS loans as needed.
• Provide loan exit counseling information to students withdrawing or graduating.
• Counsel prospective, new, current students and parents on application, eligibility, status, and awarding of aid.
• Verify FAFSA data and resolve related issues to determine need-based aid.
• Monitor outside resources and assess impact on aid eligibility.
• Serve as liaison with internal and external constituencies.

Kenntnisse

Tech proficiency

MS Office

Relational databases

Banner

Organizational skills

Attention to detail

Verbal and written communications

Multi-tasking

Empathy and respect

Ausbildung

Bachelor's degree

Tools

MS Office Suite

Jobbeschreibung

Non-Discrimination Statement

The University is committed to providing an educational, residential, and working environment that is free from harassment and discrimination. Members of the University community, applicants for employment or admissions, guests and visitors have the right to be free from harassment or discrimination based on race, color, creed, religion, ancestry, gender, sex, pregnancy and related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, national origin, ethnicity, family responsibilities, marital status, veteran or military status, citizenship status, or any other status protected by applicable law.

University of Scranton

Financial Aid Counselor

Non-Discrimination Statement

The University is committed to providing an educational, residential, and working environment that is free from harassment and discrimination. Members of the University community, applicants for employment or admissions, guests and visitors have the right to free from harassment or discrimination based on race, color, creed, religion, ancestry, gender, sex, pregnancy and related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, national origin, ethnicity, family responsibilities, marital status, veteran or military status, citizenship status, or any other status protected by applicable law.

Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in the context of employment.

About

The University will promptly address reports of discrimination under the University Non-Discrimination and Anti-Harassment Policy (NDAH Policy) or the Sexual Harassment and Sexual Misconduct Policy (SHSM Policy). Anyone who has questions about the above referenced policies, or wishes to report a possible violation of one of the policies should contact Elizabeth M. Garcia Title IX Coordinator Office of Institutional Compliance & Title IX Institute of Molecular Biology & Medicine, Suite 315 [e-mail] [phone] https://www.scranton.edu/compliance-titleix/

University Mission

The University of Scranton is a Catholic and Jesuit university animated by the spiritual vision of Saint Ignatius Loyola, a tradition of excellence, and a commitment to the common good. The University is a community dedicated to the formation of students, and to the freedom of inquiry and personal development fundamental to the growth in wisdom and integrity of all who share its life.

Department

Financial Aid

Job Purpose

Provide the delivery of financial assistance to new and continuing applicants and loan processing

Essential Duties

• Review and award financial aid packages in compliance with federal, state and institutional policies and guidelines
• Responsible to research student loan records with National Student Loan Data System (NSLDS) and Common Origination and Disbursement(COD), including updating any required data and reconciling records
• Develop and monitor student cost of attendance budgets, and set up aid/loan periods for designated students performing Return to Title IV Refunds for students
• Award graduate PLUS Loans and back-up for awarding undergraduate PLUS Loans
• Provide loan exit counseling information to students withdrawing or graduating
• Counsel prospective, new, current students and parents in person and in group settings concerning application, eligibility, status, and awarding of financial aid and financing programs as well as general inquiries
• Verification and evaluation of student application data using federal tax information, asset review forms, household size/number in college form and other verification documents to determine eligibility for federal, state and institutional need-based assistance
• Resolve Free Application for Federal Student Aid (FAFSA), application problems and resolution of edit messages, including citizenship and National Student Loan Data System (NSLDS)
• Monitor student outside resources and determine impact on financial aid assistance
• Serve as liaison and/or committee member with various internal and external constituencies, as required

Additional Skills Required

• Maintain knowledge and proficiency with technological skills required for performance
• of general and program specific duties used for the administration of financial aid, including but not limited to knowledge and proficiency of federal, state and institutional aid programs,
• Proficient user of MS Office (Word, Excel, Power Point)
• Familiarity with relational databases and other recruitment systems, Banner preferred
• Excellent organizational skills
• Must maintain highest levels of accuracy and attention to detail
• Excellent verbal and written communications skills
• The ability to multi-task in a fast-paced environment
• The ability to uphold human dignity and respect by recognizing each person's worth, valuing diverse perspectives, and treating others with kindness, fairness, and empathy
• Must be able to respect, support and contribute to the University's Catholic and Jesuit mission

Minimum Education Requirements

Bachelor's degree

Preferred Education

Minimum Job Experience Requirements

One year of experience in financial aid counseling or working directly with customers

Preferred Qualifications

Years of Experience: 1

University Classification

Professional

FLSA Classification

Exempt

Schedule/Work Hours

Monday through Friday, 8:30 a.m. to 4:30 p.m. Additional hours as required.

Full Time/Part Time

Full-Time

Annual Schedule

12

Special Instructions To Applicants

Posting Number

S1078P

Open Date

10/13/2026

Close Date

11/03/2026

Open Until Filled

No