Financial Aid Counselor

Concordia University-St. Paul; Saint Paul (MN); On-site; USD 42,000 - 60,000; Full time

Job summary

Concordia University, Saint Paul is seeking a Financial Aid Counselor to assist the Student Financial Services Department in awarding and administering federal, state, and institutional financial aid programs, ensuring compliance with policy and accuracy while supporting recruitment and retention.

The role involves delivering financial counseling, maintaining aid records, preparing information and workshops, and providing excellent service to students and families by phone, email, and in person,

Qualifications

• Bachelor Degree: Required
• Financial Aid experience: Preferred

Responsibilities

• Administer and award financial aid following federal and state regulations and institutional policies.
• Maintain financial aid records by collecting data from other offices and required applications from students.
• Assist with preparation and distribution of financial aid information, workshops, visits, Admitted Student Day, and conferences.
• Counsel students and parents in person, by telephone and email to resolve holds and past-due balances for retention.
• Consult with various offices and external agencies to resolve issues related to eligibility, processing, certification, and payment.

Skills

Financial Aid experience

Customer service

Education

Bachelor Degree

Job description

Position Overview: The Financial Aid Counselor will assist the Student Financial Services Department with the awarding and administration of the Federal, State, and institutional financial aid programs by following all aid policies and procedures for the purpose of recruiting and retaining students at Concordia University; ensures that the aid system is accurate, efficient, and in accordance with Federal and State regulations.

The Financial Aid Counselor provides financial counseling, Student Accounts support, awards financial aid and certifies student aid on behalf of the institution in order to assure the integrity and quality of such services, and also requires direct assistance with New Student Admissions events as determined by the University.

Essential Duties

• Administration and awarding financial aid programs by complying with Federal and State regulations and institutional policies for the purpose of recruiting and retaining students
• Maintaining financial aid records by collecting data from other administrative offices on campus, collecting required applications and documentation from students, obtaining student financial aid information from the Department of Education and State of Minnesota
• Assisting with preparation and distribution of financial aid information, workshops, presentations, visits, Admitted Student Day, and conferences
• Maintains strong level of customer service by counseling students and parents, in person, by telephone and email; works with students to resolve holds and past-due balances for the purpose of retention
• Consults with various offices and external agencies to resolve related to eligibility, processing, certification, and payment issues.
• Other duties as assigned

Education & Experience

• Bachelor Degree: Required
• Financial Aid experience: Preferred

Supplemental Information

It is the policy of CSP to provide equal opportunity to all employees and applicants for employment in accordance with all applicable federal, state, and local laws.

The University will not discriminate against or harass any employee or applicant for employment because of race, color, sex, pregnancy, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, gender, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by federal, state or local laws.

However, CSP is an institution of the LCMS and, to the extent allowed by law, CSP reserves the right to give preference in employment based on religious tenets.

The mission of Concordia University, St Paul, a university of The Lutheran Church- Missouri Synod, is to prepare students for thoughtful and informed living, for dedicated service to God and humanity, and for enlightened care of God's creation, all within the context of the Christian gospel.

This mission is rooted in academic excellence and Christian vocation.

The vision of Concordia University, Saint Paul, is to be acknowledged as the leading Lutheran university offering exceptional opportunities for students from all backgrounds who seek relevant career preparation and a challenging academic experience coupled with the insights of Lutheran theology.

Promise to Students – Concordia University, Saint Paul, empowers you to discover and engage your purpose for life, career and service, in a dynamic, multicultural, urban environment, where Christ is honored, all are welcome, and Lutheran convictions inform intellectual inquiry and academic pursuits.

Concordia University owns a 41-acre campus just West of Downtown St. Paul with easy access to light-rail and bus transportation.

Only blocks away from popular Summit and Grand Avenues, restaurants, shopping, and cultural activities abound.

Concordia is known to have one of the most racially and ethnically diverse university student bodies in the state of Minnesota.

CSP prohibits sex discrimination in any education program or activity that it operates.

Individuals may report concerns or questions to the Title IX Coordinator.

The notice of nondiscrimination is located at https://www.csp.edu/student-life/title-ix/