Financial Aid Counselor: Boost Student Access & Retention

Concordia University, St. Paul; Saint Paul (MN); On-site; USD 52,000 - 68,000; Full time

Job summary

Concordia University, St. Paul is seeking a Financial Aid Counselor to support the Student Financial Services Department in awarding and administering Federal, State, and institutional aid.

The role ensures aid processing is accurate, compliant, and aligned with enrollment goals. You will counsel students and families, collect required documents, and coordinate with campus offices to resolve eligibility and payment issues.

Qualifications

• Experience administering federal, state, and institutional financial aid programs.
• Ability to counsel students and parents.
• Ability to collect applications and documentation from students.
• Familiarity with eligibility and payment issues.

Responsibilities

• Administer and award financial aid in compliance with regulations.
• Maintain financial aid records with student data and documents.
• Assist with preparation and distribution of financial aid information and events.
• Provide high level customer service via in-person, phone, and email.
• Consult with offices and external agencies to resolve eligibility and payment issues.
• Perform other duties as assigned.

Skills

Customer service excellence

Financial aid administration

Data collection & documentation

Interdepartmental coordination

Job description

Concordia University, St. Paul is seeking a Financial Aid Counselor to support the Student Financial Services Department in awarding and administering Federal, State, and institutional aid.

The role ensures aid processing is accurate, compliant, and aligned with enrollment goals. You will counsel students and families, collect required documents, and coordinate with campus offices to resolve eligibility and payment issues.