Financial Aid Counselor

Concordia University, St. Paul; Saint Paul (MN); On-site; USD 52,000 - 68,000; Full time

Job summary

Concordia University, St. Paul is seeking a Financial Aid Counselor to support the Student Financial Services Department in awarding and administering Federal, State, and institutional aid.

The role ensures aid processing is accurate, compliant, and aligned with enrollment goals. You will counsel students and families, collect required documents, and coordinate with campus offices to resolve eligibility and payment issues.

Qualifications

• Experience administering federal, state, and institutional financial aid programs.
• Ability to counsel students and parents.
• Ability to collect applications and documentation from students.
• Familiarity with eligibility and payment issues.

Responsibilities

• Administer and award financial aid in compliance with regulations.
• Maintain financial aid records with student data and documents.
• Assist with preparation and distribution of financial aid information and events.
• Provide high level customer service via in-person, phone, and email.
• Consult with offices and external agencies to resolve eligibility and payment issues.
• Perform other duties as assigned.

Skills

Customer service excellence

Financial aid administration

Data collection & documentation

Interdepartmental coordination

Job description

Position Overview: The Financial Aid Counselor will assist the Student Financial Services Department with the awarding and administration of the Federal, State, and institutional financial aid programs by following all aid policies and procedures for the purpose of recruiting and retaining students at Concordia University; ensures that the aid system is accurate, efficient, and in accordance with Federal and State regulations.

The Financial Aid Counselor provides financial counseling, Student Accounts support, awards financial aid and certifies student aid on behalf of the institution in order to assure the integrity and quality of such services, and also requires direct assistance with New Student Admissions events as determined by the University.

• Administration and awarding financial aid programs by complying with Federal and State regulations and institutional policies for the purpose of recruiting and retaining students
• Maintaining financial aid records by collecting data from other administrative offices on campus, collecting required applications and documentation from students, obtaining student financial aid information from the Department of Education and State of Minnesota
• Assisting with preparation and distribution of financial aid information, workshops, presentations, visits, Admitted Student Day, and conferences
• Maintains strong level of customer service by counseling students and parents, in person, by telephone and email; works with students to resolve holds and past-due balances for the purpose of retention
• Consults with various offices and external agencies to resolve related to eligibility, processing, certification, and payment issues.
• Other duties as assigned

Education & Experience:

Supplemental Information:

It is the policy of CSP to provide equal opportunity to all employees and applicants for employment in accordance with all applicable federal, state, and local laws. The University will not discriminate against or harass any employee or applicant for employment because of race, color, sex, pregnancy, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, gender, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by federal, state or local laws.

However, CSP is an institution of the LCMS and, to the extent allowed by law, CSP reserves the right to give preference in employment based on religious tenets.

The mission of Concordia University, St Paul, a university of The Lutheran Church- Missouri Synod, is to prepare students for thoughtful and informed living, for dedicated service to God and humanity, and for enlightened care of God's creation, all within the context of the Christian gospel. This mission is rooted in academic excellence and Christian vocation.

The vision of Concordia University, Saint Paul, is to be acknowledged as the leading Lutheran university offering exceptional opportunities for students from all backgrounds who seek relevant career preparation and a challenging academic experience coupled with the insights of Lutheran theology.

Promise to Students – Concordia University, Saint Paul, empowers you to discover and engage your purpose for life, career and service, in a dynamic, multicultural, urban environment, where Christ is honored, all are welcome, and Lutheran convictions inform intellectual inquiry and academic pursuits.

Concordia University owns a 41-acre campus just West of Downtown St. Paul with easy access to light-rail and bus transportation. Only blocks away from popular Summit and Grand Avenues, restaurants, shopping, and cultural activities abound. Concordia is known to have one of the most racially and ethnically diverse university student bodies in the state of Minnesota.

CSP prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.csp.edu/student-life/title-ix/

Feel free to contact Cassidy Leininger - [e-mail], with any questions