Financial Aid Coordinator, Systems Support

Lehigh University; Bethlehem (Northampton County); Hybrid; USD 37,000 - 45,000; Full time

Job summary

Lehigh University’s Office of Financial Aid is seeking a detail-oriented systems professional to ensure smooth operation of financial aid information systems and data integrity, directly impacting students’ ability to fund their education.

You will manage the aid lifecycle processes, support staff, and collaborate with IT and Admissions to implement system improvements while maintaining regulatory compliance.

Qualifications

• 3-5 years of work-related experience.
• Experience administering student information or financial aid systems is preferred.
• Strong data accuracy habits and ability to handle high volumes of detail under deadline.
• Effective communication across technical and administrative audiences.

Responsibilities

• Administer and maintain financial aid information systems, ensuring data integrity and regulatory compliance.
• Coordinate day-to-day operational financial aid processes across the full aid lifecycle, from packaging through disbursement.
• Serve as the functional subject-matter resource for financial aid systems, supporting staff across Financial Aid and Admissions.
• Troubleshoot system issues, escalating and resolving problems in a timely and documented manner.
• Identify, analyze, and support the implementation of business process improvements that increase efficiency and accuracy.
• Monitor compliance with institutional, state, and federal financial aid regulations and reporting requirements.
• Develop and maintain procedural documentation for systems processes and operational workflows.
• Collaborate with IT, the Registrar, and Enrollment Management on system updates, testing, and integrations.
• Assist in the preparation and submission of federal and state financial aid reports and audits.
• Provide training and ongoing support to Financial Aid staff on systems functionality and updated processes.

Skills

Data accuracy

Communication skills

Detail-oriented

Tools

Ellucian Banner

Job description

Lehigh University's Office of Financial Aid is looking for a detail-oriented systems professional who finds satisfaction in making complex processes run smoothly - and in knowing that the work directly shapes students' ability to afford a Lehigh education.

Position Number: S89880

This position is a Grade: 7 - 37.5 with an approximate salary range of $37,190-$44,640 and is subject to change based on experience, skills and qualifications.

What You'll Own

• Administer and maintain financial aid information systems, ensuring ongoing data integrity and regulatory compliance
• Coordinate day-to-day operational financial aid processes across the full aid lifecycle, from packaging through disbursement
• Serve as the functional subject-matter resource for financial aid systems, supporting staff across Financial Aid and Admissions
• Troubleshoot system issues, escalating and resolving problems in a timely and documented manner
• Identify, analyze, and support the implementation of business process improvements that increase efficiency and accuracy
• Monitor compliance with institutional, state, and federal financial aid regulations and reporting requirements
• Develop and maintain procedural documentation for systems processes and operational workflows
• Collaborate with IT, the Registrar, and Enrollment Management on system updates, testing, and integrations
• Assist in the preparation and submission of federal and state financial aid reports and audits
• Provide training and ongoing support to Financial Aid staff on systems functionality and updated processes

What You Bring

• High School Diploma or GED
• Three to five years of work related experience
• Experience administering student information or financial aid systems - Ellucian Banner or a comparable platform strongly preferred
• Strong data accuracy habits and comfort managing high volumes of detail under deadline
• Effective communication skills across technical and administrative audiences

Why Lehigh

Lehigh is a private research university genuinely committed to student success - and to the staff who make it possible. Full-time employees enjoy generous tuition benefits for themselves and eligible family members, comprehensive health coverage, strong retirement contributions, and a campus culture that respects work-life balance. You'll join a collaborative, process-minded team actively investing in systems modernization, where your contributions will be visible and valued. Lehigh University is an equal opportunity employer and does not discriminate. We are committed to a culturally and intellectually diverse community and we seek qualified candidates to contribute to the university's mission.

Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh's Accommodations Specialist.

Special Considerations

• The duties of this position may allow the employee to work partially remote as deemed appropriate by their supervisor.

Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position.

Advertised: September 15, 2026 Eastern Daylight Time

Applications close: