Financial Aid Coordinator

Universal Technical Institute, Inc.; Smyrna (GA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid Training

Tuition Waiver

Paid Time Off

Retirement Matching

Paid Parental Leave

Health, vision, and dental insurance

Pet Insurance

Health Plan Enrollment

Enrollment eligibility

Job summary

Universal Technical Institute in Smyrna, GA is seeking a Financial Aid Coordinator to support the Financial Aid Department on campus. You will assist students and families with FAFSA completion, manage appointments and files, and triage requests across departments.

The role emphasizes customer service, data entry accuracy, and teamwork in a fast-paced setting. Training is provided and the campus hours are Monday through Friday, 8am–5pm.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience preferred.
• Previous multi-line telephone experience is a plus.
• Must be able to work at Smyrna, GA campus — Monday - Friday 8am - 5pm.
• Basic computer skills with Microsoft Outlook, Word, Excel, etc.

Responsibilities

• Monitor student traffic for the Financial Aid Department.
• Answer busy multi-line phone system in a professional manner.
• Check in new enrollments and create files for them.
• Enter Data from FAFSAs and other information when presented.
• Other duties as assigned.

Skills

Organizational skills

Communication skills

Interpersonal skills

Multitasking/Deadlines

Microsoft Office basics

Microsoft Office

Education

High school diploma or GED

1 year of customer service experience

Multi-line telephone experience (plus)

Tools

Microsoft Office

Job description

Overview

The Financial Aid Coordinator is a key support partner for our Smyrna Campus, serving as the first point of contact for students and internal teams within the Financial Aid department. In this role, you’ll provide hands‑on administrative and front‑desk support, assist students and families with FAFSA completion, manage appointments and reports, and help triage requests across multiple departments. This position is ideal for someone who enjoys helping others, thrives in a fast‑paced, service‑oriented environment, and takes pride in accurate, detailed work.

What We Offer

• $20-22 per hour


• Paid Training


• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses


• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)


• Retirement Matching: 50% match on the first 6% of your contributions after 90 days


• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby


• Competitive Insurance: Health, vision, and dental coverage for you and your dependents


• Pet Insurance: Competitive coverage for your furry family members through ASPCA


• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Responsibilities

• Monitor student traffic for the Financial Aid Department.


• Answer busy multi-line phone system in a professional manner.


• Check in new enrollments and create files for them.


• Enter Data from FAFSAs and other information when presented.


• Other duties as assigned.

Quaifications

Education / Experience

• High school diploma or GED required


• One year of customer service experience preferred.


• Previous multi-line telephone experience is a plus.


• Must be able to work at our Smyrna, GA campus -- Monday - Friday 8am - 5pm

Skills

• Must have excellent organizational skills and be very detail-oriented.


• Strong communication skills verbal and written.


• Excellent interpersonal skills


• Must have the ability to handle multiple tasks and meet deadlines in a fast‑paced environment.


• Basic computer skills with Microsoft applications (Outlook, Word, Excel, etc)

About Us

It’s all about the reputation. 60 years of experience, trusted by 35+ industry leading brands, 16 campuses, 5 technical schools. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!

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