Financial Aid Advisor

Universal Technical Institute, Inc.; Smyrna (GA); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Paid Training

Tuition Waiver for you and family

Paid Time Off

Retirement Matching

Paid Parental Leave

Health, vision, and dental insurance

Pet Insurance

Enrollment eligibility starts after 1月

Job summary

Universal Technical Institute, Inc. seeks a Financial Aid Advisor to guide students and families through the financial aid process with clarity and compassion.

You will help applicants understand options, requirements, and timelines while coordinating with Admissions and Student Services to support student success. The role offers paid training, a tuition waiver after six months for you and your immediate family at UTI and Concorde campuses, and comprehensive benefits including PTO, health and

Qualifications

• High school diploma or GED required; some college coursework preferred.
• At least 3 years in customer service or sales; 2 years in Financial Aid preferred.
• Title IV aid experience is a plus.

Responsibilities

• Guide students and families through the financial aid process with clarity.
• Provide accurate information and friendly guidance to applicants.
• Collaborate with Admissions and Student Services to support student success.
• Explain FAFSA, scholarships, and aid options to students.
• Support students and families through every step of the aid journey.

Skills

Excellent customer service

Effective communication

Organizational skills

Education

High School Diploma or GED

Some college coursework preferred

Tools

Word

Excel

SharePoint

Job description

Financial Aid Advisor

Join Us as a Financial Aid Advisor!

Are you passionate about helping students achieve their dreams? As a Financial Aid Advisor, you'll be a trusted guide—helping students and their families navigate the financial aid process with clarity, compassion, and care. Whether you’re working with future students as they get ready to start school or supporting current students as they continue their journey, your mission is to provide friendly guidance, accurate info, and smart solutions every step of the way. If you love fast-paced teamwork, meaningful conversations, and making a real impact—this is the job for you!

What We Offer

• $23 - $25 per hour
• Paid Training
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Responsibilities

• Guide the Way: Support students through every step of the financial aid process, ensuring they have everything they need to succeed.
• Deliver Excellence: Provide exceptional service with compassion, clarity, and efficiency, helping students overcome any financial hurdles.
• Solve Problems: Identify and address barriers to starting or continuing school with creative and effective solutions.
• Educate and Empower: Explain federal aid, FAFSA, scholarships, and more to help students make informed financial decisions.
• Collaborate for Success: Work closely with Admissions, Student Services, and other teams to enhance student satisfaction and success.

Qualifications

• Education: High School Diploma or GED required; some college coursework preferred
• Experience: 3 years in customer service or sales; 2 years in Financial Aid highly preferred
• Title IV: experience preferred

Skills

• Excellent customer service and communication skills
• Strong organizational skills and attention to detail
• Proficiency with computer applications (Word, Excel, SharePoint)

It’s all about the reputation. 60 years of experience, trusted by 35+ industry leading brands, 16 campuses, 16 technical programs. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!