Financial aid coordinator

Southern Illinois University Carbondale; Chicago (IL); On-site; Full time

Job summary

Southern Illinois University Carbondale seeks a Financial Aid Assistant to help manage student financial aid programs. This role includes confirming student eligibility, overseeing file management, and providing guidance on financial resources and regulations. Candidates should have relevant experience, ideally with a background in higher education services.

Benefits

Health Insurance

Dental Insurance

Tuition Waiver Program

Generous paid time-off

Qualifications

• Three years of experience in customer service and office activities.
• One year of experience in higher education or student services.

Responsibilities

• Verifies and reviews student eligibility for financial aid.
• Coordinates correspondence regarding financial aid programs.
• Manages loan packaging and scholarship administration.

Skills

Customer Service

Data Management

Financial Regulations

Education

Bachelor's Degree

Job description

Salary: $16.90 Hourly
Location : On Campus
Job Type: Civil Service
Job Number: 202400819
Department: Financial Aid Office-SIUC
Opening Date: 06/02/2025
Closing Date: 6/16/2025 11:59 PM Central
FLSA:: Non-Exempt
Security/Safety Sensitive:: NA
FTE: 1.00
Description
The starting wage for this position is listed above. This position is represented by ACsE/IEA-NEA: Associate of Civil Service Employees. For more information regarding salary and other details please visit :
Employees at this level provide assistance in carrying out the technical functions in the management of student financial aid programs. They work under general supervision from a designated supervisor.
Examples of Duties
verifies student eligibility criteria and reviews and awards applicants for financial aid in accordance with federal, state, and institutional regulations and policies; enters, updates, and processes award notifications;
assists students with suggestions for locating institutional grants and scholarships;
responsible for the alternative loan packaging process by determining eligibility, awarding, and performing data entry ? including the management of certification of alternative loans;
oversees all aspects of the file management system;
manages correspondence and provides general financial information concerning account receivables, tuition assistance, and other financial programs;
monitors students eligibility to receive financial aid;
notifies external servicing centers (e.g., the National Student Loan Data System, as required by Federal law) of student status and activities;
works with students and agencies to resolve discrepancies; participates in the evaluation process for appeals;
participates in the development of forms, letters, and brochures needed to collect financial aid data from student applicants;
reviews changes in regulations affecting various campus-based programs, guaranteed loans, state grants, and institutional programs; recommends changes in procedure to meet changing regulation needs;
serves as liaison with other University organizations that work with the Financial Aid Office and outside agencies;
participates in workshops and presentations for internal and external audiences;
reviews and collaborates to make sure that current financial aid information is available on the university website;
assists with the direction, management, and administration of scholarship and grant programs;
coordinates, schedules and provides in-service training and staff meetings as delegated;
prepares and coordinates the preparation of statistical, operating, and planning records and/or reports; maintains spreadsheets for various institutional programs for tracking and balancing purposes; ensures accuracy, completeness, and compliance with regulations;
processes and tracks all verification documentation submitted to the Office of Financial Assistance; enters all required corrections;
performs accounting functions related to grant and scholarship accounts which may include reconciling awards and payments/transactions within an electronic record system;
analyzes data from various agencies to determine if Federal Direct Student Loans and Federal Pell Grants awarded must be reduced to avoid overpayment;
performs duties of the lower level in this series as required;
performs other related duties as assigned.
Qualifications

• Any one or combination totaling three (3) years (36 months) from the categories below:
  • College coursework in any discipline, as measured by the following conversion table or its proportional equivalent:
    • 30 semester hours equals one (1) year (12 months)
    • Associates Degree (60 semester hours) equals eighteen months (18 months)
    • 90 semester hours equals two (2) years (24 months)
    • Bachelors Degree (120 semester hours) equals three (3) years (36 months)
  • Work experience coordinating office, business, or customer service/relations activities.
• One (1) year (12 months) of higher education, student services, or closely related experience.

Supplemental Information
Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.
Tips for Completing a Civil Service Application:
1. To be eligible for the role, ensure that your application includes a complete and detailed employment history that highlights your relevant full-time and part-time work experience, including start and end dates of employment.
2. Relevant part-time work experience will count towards the qualifications for this position and will be converted to full-time equivalence to calculate the total length of experience.
3. Upload all official transcripts to meet the educational requirements. If the job description specifies a minimum number of college hours, transcripts are mandatory for the successful processing of your application.
4. Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application, unless the same proof has already been submitted in a previous application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves).
5. After the position has closed, your application and supporting materials will be reviewed to determine if you meet the minimum qualifications, including any specialty factors associated with this position. Those who qualify will move forward for Civil Service Examination/Testing.
6. Please monitor your e-mail for further information regarding your application. Emails will be generated from

[e-mail]

.
7. For more information on Civil Service classifications, please visit the SUCSS web site at sucss.illinois.gov
About Civil Service Examination/Testing: The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of application materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, your application will move forward for examination/testing in which you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. This score will be emailed to the email address noted on your application. After the application deadline, the names within the top three scores will be referred to the department for interview.
Sponsorship for Work Authorization is not available. For more information visit
Southern Illinois University Carbondale is an R1 Opportunity University with a statewide economic impact of $2.7 billion dollars. We offer 200+ undergraduate degrees, minors and specializations, 79 master's degrees, and 40 doctoral degrees. Our main campus is 1,136 acres, with additional acreage in University Farms, Touch of Nature Outdoor Education Center, and other facilities. The university is an essential part of the city of Carbondale and an important contributor to the culture of the entire region. While Carbondale includes many of the amenities of urban life, it retains its small-town flavor. Cost of living is considerably lower in the region than similar areas elsewhere, and many employees commute from nearby counties.
The Southern Illinois region is distinct from the rest of the state, boasting considerable natural beauty including the Shawnee National Forest, many state parks, national wildlife areas, and several lakes beloved for recreation. Local foods are readily available in the area, with a variety of eateries and a growing specialized food truck presence. The area is home to the Shawnee Hills Wine Trail, an official wine appellation designation. The wineries extend the cultural reach of the community, hosting live music and continual art exhibits. The campus itself is a microcosm of the area, with a lake and forest on campus, as well as traditional collegiate architecture, quad, and residential halls. Students enjoy outdoor study areas as well as specialized computer labs scattered across campus, including in the three million volume Morris Library. To learn about employee benefits and find resources about Carbondale and the Southern Illinois region, visit:
SIU Carbondale is an Equal Opportunity Employer, including but not limited to disability and/or veteran status.
University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). These benefits include: Health Insurance plans (HMOs, OAPs, QCHP and CDHP), Dental Insurance, Vision Plan, Life Insurance, Accidental Death & Dismemberment (AD&D), Supplemental Long Term Disability (LTD), Flex Spending Accounts, MCAP and DCAP, and 457(b) Deferred Compensation Plan.
Eligible employees are required to participate in the State Universities Retirement System (SURS). SURS is the retirement administrator for employees in public higher education in the State of Illinois.
Other benefits available to eligible employees include: Generous paid time-off, 403(b) Supplemental Retirement Plans, Employee Assistance Program and a Tuition Waiver Program.
For more information please visit:

https://hr.siu.edu/benefits/

/>01
Describe your specific work experience verifying student eligibility criteria and reviewing and awarding applicants for financial aid in accordance with federal, state, and institutional regulations and policies; working with students and agencies to resolve discrepancies.
02
Describe your specific work experience managing correspondence and providing general financial information concerning account receivables, tuition assistance, and other financial programs; assisting students with suggestions for locating institutional grants and scholarships.
03
Describe your specific work experience monitoring student's eligibility to receive financial aid; reviewing changes in regulations affecting various campus-based programs, guaranteed loans, state grants, and institutional programs; assisting in the direction, management, and administration of scholarship and grant programs.
04
Describe your specific work experience coordinating, scheduling, and providing in-service training and staff meetings as delegated.
05
Describe your specific work experience preparing or overseeing the preparation of statistical, operating, and planning records and/or reports; maintaining spreadsheets for various institutional programs for tracking and balancing purposes; overseeing all aspects of a file management system.
Required Question