Financial Aid Assistant

Troy University; Troy (AL); On-site; USD 33,000 - 46,000; Full time

Job summary

The Financial Aid Assistant at Troy University provides administrative and customer service support to the Financial Aid Office, handling data entry, file maintenance, and documentation processing to help students and families navigate aid programs.

Working with counselors and staff, you ensure accurate record keeping, confidentiality, and timely processing of student information while delivering helpful service to students and parents.

Qualifications

• Minimum of three years of clerical office work experience.
• Proficient computer skills including Microsoft Office applications (Word and Excel).
• Strong organizational and multitasking abilities with attention to detail.
• Excellent written and verbal communication skills; ability to maintain confidentiality and handle sensitive student information.
• Customer service orientation and interpersonal skills.

Responsibilities

• Provide administrative and clerical support to the Financial Aid Office.
• Answer inquiries from students, parents, faculty, staff, and the public regarding financial aid processes, requirements, and deadlines.
• Process mail and distribute correspondence; perform data entry and update student records.
• Organize, maintain, and retrieve student financial aid files with confidentiality and compliance.
• Maintain spreadsheets, databases, and electronic records; assist counselors and staff with processing student information.
• Deliver excellent customer service regarding financial aid availability and documentation.

Skills

Clerical experience

Microsoft Word

Microsoft Excel

Customer service

Data entry

Communication

Confidentiality

Education

High school diploma or equivalent

Tools

Datatel Colleague/Ellucian

Job description

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

The Financial Aid Assistant position is responsible for providing administrative and customer service support to the Financial Aid Office. This position performs a variety of clerical and data-entry functions, maintains student records, assists students and parents with financial aid inquiries, and supports the effective administration of financial aid programs. The Financial Aid Assistant works closely with financial aid counselors and office staff to ensure accurate and timely processing of student information and documentation.

Essential Duties and Responsibilities

• Perform a variety of administrative and clerical duties in support of the Financial Aid Office.
• Answer telephone calls and respond to inquiries from students, parents, faculty, staff, and the general public regarding financial aid processes, requirements, and deadlines.
• Process incoming and outgoing mail and distribute correspondence as appropriate.
• Perform data entry functions, including recording the receipt of required documents and updating student records.
• Organize, maintain, and retrieve student financial aid files while ensuring confidentiality and compliance with applicable regulations.
• Maintain and update spreadsheets, databases, and electronic records.
• Assist financial aid counselors and other office staff with processing and tracking student information.
• Provide excellent customer service to students and parents regarding financial aid availability, application procedures, and required documentation.
• Operate standard office equipment and utilize various software applications to support office functions.
• Assist with special projects, audits, reports, and other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent
• Minimum of three years of clerical office work experience
• Proficient computer skills, including Microsoft Office applications, particularly Word and Excel.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy in data entry and record maintenance.
• Ability to maintain confidentiality and handle sensitive student information.
• Excellent customer service and interpersonal skills.

Preferred Qualifications

• Experience working in a higher education environment.
• Experience with Datatel Colleague/Ellucian
• Previous experience in financial aid, student services, or a related administrative support role.

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No

Work Hours

8am – 5 pm
Monday-Friday

List any hazardous conditions or physical demands required by this position

N/A

Does this position have supervisory responsibility?

Last Day a Reference Provider Can Submit Reference

Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact [e-mail].

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Troy University employment website (www.troyuniversityjobs.com)
  • Chronicle of Higher Education
  • Higher Ed Jobs
  • Social Media website
  • Indeed
  • Other employment website (please specify below)
  • Employee Referral (please specify below)
  • Local newspaper (please specify below)
  • Professional journal (please specify below)
  • Other source (please specify below)
• Please specify: (Open Ended Question)

• * Regarding your current employment status, please select one of the following:
  • Not a current Troy University employee
  • Current part-time Troy employee (including adjunct faculty)
  • Current full-time Troy employee - initial appraisal period complete
  • Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
• * Do you have a high school diploma or equivalent?
  • Yes
  • No
• * Do you have a minimum of three years of clerical office work experience?
  • Yes
  • No

Required Documents

• Resume
• Cover Letter
• List of References

Optional Documents

- Employment is contingent upon a satisfactory background check.
- Troy University is an Equal Employment Opportunity and Aff
- Troy University participates in eVerify.