Financial Aid Assistant

Jobtailor

New York (NY)

On-site

USD 52,000 - 72,000

Full time

4 days ago

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Job summary

Jobtailor in New York, NY seeks an organized office coordinator to maintain databases, perform data entry, and support students and staff with high-quality service.

You will analyze data requirements, prioritize tasks, train users, and handle communications across calls, emails, and inquiries, ensuring accurate records and efficient office operations.

Qualifications

High School Diploma or equivalent.
3+ years of office experience
Experience providing a high level of customer service
Proficiency with intermediate to advanced word processing, spreadsheet and database applications
Moderate to fast, accurate keyboarding
Good proofreading and writing skills
Strong attention to detail
Proficiency with intermediate to advanced Microsoft Office (preferred)
Experience and knowledge in student financial services, federal student aid programs, and higher education administration (preferred)

Responsibilities

Maintain databases and perform data entry
Identify and clarify incomplete or inconsistent data and resolve related problems
Prioritize office activities and delegate work to student and/or casual employees
Answer, screen, and respond to high-volume telephone calls, voicemails, and emails
Serve as the primary source of information for policies, procedures, programs, and office activities
Cover for other staff as needed in other student-facing roles
Operate personal computer equipment using database and spreadsheet software
Analyze project requirements and feasibility and clarify project specifications
Establish work priorities
Set up, type, and generate mathematical/technical documents
Scan documents for future retrieval
Train users in operating database programs

Skills

Database Management

Data Entry

Word Processing

Spreadsheet Applications

Keyboarding

Proofreading

Technical Document Generation

Document Scanning

Project Analysis

Feasibility Analysis

Communication

Problem Solving

Delegation

Organizational Skills

Training

Microsoft Office Proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Database Software

Spreadsheet Software

Job description

Maintain databases and perform data entry
Identify and clarify incomplete or inconsistent data and resolve related problems
Prioritize office activities and delegate work to student and/or casual employees
Answer, screen, and respond to high-volume telephone calls, voicemails, and emails
Serve as the primary source of information for the general public, students, staff, and faculty on policies, procedures, programs, and office activities
Cover for other staff as needed in other student-facing roles
Operate personal computer equipment using database and spreadsheet software
Analyze project requirements and feasibility and clarify project specifications
Establish work priorities
Set up, type, and generate mathematical/technical documents
Scan documents for future retrieval
Train users in operating database programs

Requirements

High School Diploma or equivalent
3+ years of office experience
Experience providing a high level of customer service
Proficiency with intermediate to advanced word processing, spreadsheet and database applications
Moderate to fast, accurate keyboarding
Good proofreading and writing skills
Strong attention to detail
Proficiency with intermediate to advanced Microsoft Office (preferred)
Experience and knowledge in student financial services, federal student aid programs, and higher education administration (preferred)

Core Competencies

Demonstrates proficiency in database management, data entry, and customer service within an office environment. Capable of analyzing project requirements and providing training on database programs while maintaining strong attention to detail.

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