Financial Aid Advisor

Jobtailor

Indianapolis (IN)

On-site

USD 41,000 - 46,000

Full time

4 days ago

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Job summary

Ivy Tech Community College in Indianapolis is seeking a Financial Aid Counselor to provide counseling, resolve student issues, and instruct staff on aid policies. You will assist with FAFSA filings, manage inquiries, and maintain accurate aid records using SmartView and Banner Xtender.

The role emphasizes data entry, documentation, and collaboration with campus services to verify eligibility, support veterans benefits, and coordinate work-study programs.

Qualifications

Associate degree with a minimum of one year of relevant experience
Experience with financial aid information systems preferred
Strong customer service, interpersonal, and communication skills
Ability to work without supervision
Ability to promote an inclusive environment reflecting the broad diversity and backgrounds of students and employees
Must comply with FERPA, applicable regulatory requirements, and professional standards

Responsibilities

Instruct students and staff on financial aid policies and procedures
Provide financial aid counseling and resolve student issues
Answer student and staff inquiries and provide accurate information
Assist students with filing the FAFSA
Answer financial aid tickets in SmartView and monitor campus financial aid email
Perform data entry, word processing, faxing, mailing, filing, copying, document imaging, and maintain student financial aid records
Process forms for external agencies including housing, SNAP, TANF, Workforce Development, and Vocational Rehabilitation
Run, review, and process reports
Advise students and department staff about financial aid and veteran/military educational benefits
Use ScholarTrack, CPS, COD, and NSLDS to research difficult student issues
Handle verification inquiries and upload documents to Banner Xtender
Review program changes and updates to verify continuing financial aid eligibility
Assist with campus scholarship programs and work study program coordination
Assist in financial aid workshops, orientations, and other campus activities for new students
Travel throughout the Ivy Tech Indianapolis service area as required
Perform additional duties logically associated with the position

Skills

Financial Aid Counseling

Customer Service Skills

Interpersonal Skills

Communication Skills

Ability to Work Without Supervision

FERPA Compliance

Education

Associate degree

Tools

SmartView

ScholarTrack

CPS

COD

NSLDS

Banner Xtender

Job description

Instruct students and staff on financial aid policies and procedures
Provide financial aid counseling and resolve student issues
Answer student and staff inquiries and provide accurate information
Assist students with filing the FAFSA
Answer financial aid tickets in SmartView and monitor campus financial aid email
Perform data entry, word processing, faxing, mailing, filing, copying, document imaging, and maintain student financial aid records
Process forms for external agencies including housing, SNAP, TANF, Workforce Development, and Vocational Rehabilitation
Run, review, and process reports
Advise students and department staff about financial aid and veteran/military educational benefits
Use ScholarTrack, CPS, COD, and NSLDS to research difficult student issues
Handle verification inquiries and upload documents to Banner Xtender
Review program changes and updates to verify continuing financial aid eligibility
Assist with campus scholarship programs and work study program coordination
Assist in financial aid workshops, orientations, and other campus activities for new students
Travel throughout the Ivy Tech Indianapolis service area as required
Perform additional duties logically associated with the position

Requirements

Associate degree with a minimum of one year of relevant experience
Experience with financial aid information systems preferred
Strong customer service, interpersonal, and communication skills
Ability to work without supervision
Ability to promote an inclusive environment reflecting the broad diversity and backgrounds of students and employees
Must comply with FERPA, applicable regulatory requirements, and professional standards

Core Competencies

Demonstrates expertise in financial aid policies and procedures, providing effective counseling and support to students and staff. Proficient in using financial aid information systems and maintaining accurate records while ensuring compliance with regulatory requirements.

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