Financial Aid Assistant

Kern Community College District; Bakersfield (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Kern Community College District in Bakersfield is seeking an Office Clerk to assist students with financial aid applications, verification forms, and related processes. The role involves answering phones, greeting visitors, maintaining files, and processing notices and reports.

The ideal candidate has a high school diploma and at least two years of general clerical experience, plus strong organizational and communication skills to explain policies and coordinate with staff and students.

Qualifications

• Assist students with financial aid applications and verification forms.
• Answer phones, greet visitors, and explain policies, procedures and regulations.
• Maintain filing systems and process lists and cards.
• Prepare statistical reports and maintain financial aid statistics.
• Produce and mail verification forms and notices to students; update records in the system.

Responsibilities

• Assist students in completing financial aid applications and verification forms.
• Review documentation; determine applicant status and eligibility for fee waivers.
• Perform clerical duties: filing, typing, and duplicating materials.
• Compile and maintain statistical information related to financial aid.

Skills

Customer service

Data entry

Telephone etiquette

Record keeping

Education

High school diploma

Tools

MS Office

Student records system

Job description

Under the direction of an assigned supervisor, provide assistance and information to students applying for financial aid; perform a variety of general clerical duties; maintain lists and statistics related to assigned activities.Provide assistance and information to students applying for financial aid; answer telephones and greet visitors; interpret and explain related rules, policies, procedures and regulations.

Assist students in the completion of financial aid applications and verification forms; review documentation; determine applicant status; determine eligibility for fee waivers; schedule interview appointments.

Perform a variety of general clerical duties; compose routine correspondence; maintain filing systems; type and process various lists, forms and cards.

Compile and maintain a variety of statistical information related to financial aid; prepare statistical reports as required.

Produce and mail various verification forms and notices to students including award and eligibility letters; update student records in computer utilizing specialized software.

Communicate with the public, other departments and outside agencies to exchange information; refer to appropriate financial aid staff; provide information on the availability of grants, loans and scholarships.

Provide work direction and guidance to student workers.

Attend various workshops and training seminars as assigned.

Perform related duties as assigned.Any combination equivalent to: graduation from high school and two years of general clerical experience.

KNOWLEDGE OF

• Modern office practices, procedures and equipment.
• Telephone techniques and etiquette.
• Statistical record-keeping techniques.
• Operation of a computer, specified software and data entry techniques.
• Correct English usage, grammar, spelling, punctuation and vocabulary.
• Oral and written communication skills.
• Interpersonal skills using tact, patience and courtesy.
• Business letter composition and basic report preparation.

ABILITY TO

• Learn the financial aid application procedure.
• Maintain accurate and complete files and records.
• Learn and explain the scholarships, grants, loans and awards available through the college and the requirements of these programs.
• Learn, apply and explain laws, rules and regulations related to assigned activities.
• Communicate effectively both orally and in writing.
• Establish and maintain cooperative and effective working relationships with others.
• Perform clerical duties such as filing, typing and duplicating materials.
• Answer telephones and greet the public courteously.
• Complete work with many interruptions.
• Compose correspondence and written materials independently.
• Operate office machines including a computer and specified software.
• Meet schedules and time lines.
• Work confidentially with discretion.