Financial Aid Advisor II

Texas A&M University; Commerce (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

East Texas A&M University in Commerce, Texas seeks a Financial Aid Advisor II to support federal and state aid programs, counsel students, and ensure accurate processing. Responsibilities include data entry, budget support, and outreach participation.

The role requires a bachelor’s degree and one year of related experience, with strong communication and customer service skills. Travel and occasional non-standard hours may be required.

Qualifications

• Education: Bachelor’s degree is required.
• Experience / Knowledge / Skills: One (1) year of related experience.
• Knowledge of work processing and spreadsheet applications is required.
• Effective Oral and written communication skill is required.
• Demonstrated Customer service skills is required.
• Ability to multitask and work cooperatively with others.
• Ability to organize and make decisions independently.
• Ability to travel to scholarship programs and other visits throughout Texas is required.
• Ability to work beyond normal office hours and/or weekends.
• Licensing/Professional Certifications: Valid driver’s license.
• Physical Requirements: Ability to lift moderately heavy objects.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Other Requirements: Must follow NCAA rules and regulations.
• Must be in good standing on any Federal student loans.

Responsibilities

• Reviews federal and state publications to improve financial aid processes.
• Assist in developing financial aid operating forms to increase efficiency.
• Assists in data collection and Cost of Attendance budgets.
• Handles data input and calculations for reporting requirements.
• Performs public speaking at outreach events.
• Advises and counsels students on financial aid and scholarships.
• Communicates via email, phone, and meetings with students.
• Works on assigned exception reports for processing.

Skills

Oral communication

Written communication

Customer service

Multitasking

Organizational skills

Public speaking

Education

Bachelor’s degree

Tools

MS Excel

Spreadsheets

Word processing

Ellucian Banner

PeopleSoft

Database systems

Job description

Job TitleFinancial Aid Advisor II Agency East Texas A\&M University Department Financial Aid Proposed Minimum SalaryCommensurate Job LocationCommerce, Texas Job TypeStaff

DUTIES & RESPONSIBILITIES

• Reviews federal and state publications and other communications to continually recommend improvements in the financial aid processes.
• Assist in the development of financial aid operating forms to increase efficiency.
• Assists in the collection of data and preparation of Cost of Attendance budgets.
• Assists with data input and calculations for federal, state and university reporting requirements.
• Performs public speaking responsibilities related to financial aid and assists at outreach events.
• Responsible for data entry related to financial aid and scholarships as applicable to student financial aid.
• Reviews files for general eligibility and satisfactory academic progress.
• Exercises professional judgement regarding student dependency status, special conditions, appeals, budget increases, etc.
• Advises and counsels students regarding financial aid and scholarships, offering a high level of customer service.
• This includes communications via email, phone calls, virtual and in-person meetings.
• Works assigned exception reports related to financial aid processing.
• Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses and conferences, and attending training and/or courses as required by the Director of Financial Aid.
• Contributes to the overall success of the Division of Enrollment Management and the University by performing all other duties and responsibilities as assigned.

MINIMUM REQUIREMENTS

• Education: Bachelor’s degree is required.
• Experience / Knowledge / Skills: One (1) year of related experience.
• Knowledge of work processing and spreadsheet applications is required.
• Effective Oral and written communication skill is required.
• Demonstrated Customer service skills is required.
• Ability to: Multitask and work cooperatively with others.
• Ability to organize and make decisions independently.
• Ability to travel to high school and community college scholarship programs and other visits throughout Texas is required.
• Ability to work beyond normal office hours and/or work on weekends.
• Occasional overnight travel and evening and weekend work are required.
• Licensing/Professional Certifications: Valid driver’s license.
• Physical Requirements: Ability to lift moderately heavy objects.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Other Requirements: Advisors assigned to meet with and process student athlete information, will be required to receive additional training in athletic compliance and must follow all NCAA rules and regulations.
• Must be in good standing on any Federal student loans.

PREFERRED EDUCATION / SKILLS/ EXPERIENCE

• Some experience in planning, organizing or working in higher education.
• Bilingual.
• Knowledge of federal, state laws, and East Texas A\&M University regulations, practices and procedures pertaining to student financial aid.
• Experience working with enterprise-level software systems, as well as database systems such as Ellucian’s Banner, PeopleSoft, or some other type of database product utilized by institutions of higher learning.

SUPERVISION OF OTHERS

Student workers.

WHY WORK AT EAST TEXAS A\&M UNIVERSITY?

• Employee tuition assistance for master’s and doctoral programs.
• Comprehensive benefits package including health, dental, vision, life, and long-term disability insurance.
• ETAMU contributes to employee health and basic life insurance premiums.
• 12-15 days of annual paid holidays, plus up to eight hours of paid sick leave and vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas (TRS), with optional additional retirement plans (ORP).
• Physical wellness program and wellness release time for eligible employees.
• Access to cutting-edge research opportunities at a designated R2 Research Institution.
• Academic Excellence: ETAMU is ranked among the top 30% in five online degree programs and offers national recognized academic programs.
• Over 140 degree programs, including nationally ranked online and graduate options.
• First accredited institution to offer a competency-based bachelor’s degree in criminal justice.
• Distance education offerings in Corsicana, Dallas, Frisco, McKinney, Mesquite, Bryan, and online.
• State-of-the-Art Facilities: Work in advanced facilities such as the 113,470-square-foot Nursing and Health Sciences Building, featuring a state-of-the-art simulation hospital and a 1,300-acre agricultural research farm.
• Vibrant Campus Life: Engage with over 95 student organizations and 14 NCAA Division I athletic teams, contributing to a thriving campus community.
• Prime Location & Growth: Enjoy the benefits of working in rapidly growing regions, with abundant career opportunities at six locations across Dallas and Northeast Texas.

Visit us on our social media: Facebook, Twitter, Instagram, YouTube, LinkedIn, and ETAMU News

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

Welcome to East Texas A\&M University, where we transform lives!

At our university, we are committed to fostering an environment that ensures students are prepared for success in an ever-evolving world.

Our faculty and staff work collaboratively to elevate research, drive innovation, and address global challenges, all while creating a welcoming community where academic excellence can thrive.

We strive to align initiatives with the university's unique rural-urban identity, embracing both the opportunities of city life and the richness of rural traditions.

Additionally, we are dedicated to modernizing university operations and business practices to enhance efficiency, support sustainable growth, and improve the student experience.

East Texas A\&M University is an Equal Opportunity/Veterans/Disability Employer.

Discover more about our sites: East Texas A\&M University (Main Campus) East Texas A\&M at Dallas East Texas A\&M at Navarro College Texas A\&M-Rellis

For additional assistance or questions regarding your job application, please contact [phone] or email [e-mail].