Financial Aid Advisor for Federal Student Loans

OpenTrain AI, Inc.; United States; Hybrid; USD 41,000 - 69,000; Full time

Job summary

OpenTrain AI, Inc. is seeking a remote contractor to support federal student loan guidance quality. You will review borrower questions, develop rubrics for repayment, forgiveness programs, and assess answers for accuracy and alignment with current guidance.

The role is entry level in designation but requires direct experience supporting federal student loan borrowers. 15-25 hours per week with compensation of $30-$50 per hour, and strong written English skills.

Qualifications

• One year+ advising borrowers on income-driven repayment plans, forgiveness programs, or other options.
• Experience with repayment, forgiveness, servicer issues, or default resolution.
• Clear and precise written communication.
• Experience in nonprofit counseling, university financial aid office, or loan servicing context is helpful.

Responsibilities

• Review borrower questions to identify concerns that don’t sound authentic.
• Create rubrics for repayment, income-driven repayment plans, and forgiveness programs like Public Service Loan Forgiveness.
• Assess answers for accuracy, completeness, usefulness, and alignment with current guidance.
• Provide written feedback to improve answer quality and address gaps.

Skills

English fluency

Written communication

Remote collaboration

Job description

The Work

You will help improve AI systems that answer federal student loan questions. You will review sample borrower questions and assess whether generated answers are accurate, complete, useful, and aligned with current guidance.

You will create rubrics, which are clear standards for judging answers, and use them to identify errors, missing information, and outdated guidance. You will also provide written feedback to improve answer quality.

• Review questions to identify concerns that do not sound like authentic borrower situations.
• Create rubrics for repayment, income-driven repayment plans, and forgiveness programs such as Public Service Loan Forgiveness.
• Assess answers about loan servicer issues, deferment, forbearance, and default management.
• Flag inaccurate, incomplete, or outdated information.
• Write clear feedback that explains how answers should improve.

What It Pays and Takes

This is a remote, short-term contractor project with asynchronous collaboration. The work is marked as entry level, while the role requires direct experience supporting federal student loan borrowers.

• $30-$50 per hour.
• 15-25 hours per week.
• Remote project open to candidates in the United States.
• Professional fluency in English.
• At least one year advising borrowers on income-driven repayment plans, Public Service Loan Forgiveness, or other repayment and relief options.
• Experience must include repayment, forgiveness, servicer issues, or default resolution, not only financial aid award packaging.
• Working knowledge of loan servicing, deferment, forbearance, and default.
• Clear and precise written communication.
• Experience in a nonprofit counseling organization, university financial aid office, loan servicing environment, or similar borrower-support setting is helpful.
• No prior AI experience is required.

About AI Training Work

AI training is the human work behind systems that answer questions and generate content. People with subject-matter expertise review examples, define what good answers look like, and give feedback so AI systems become more accurate and useful.