Finance & Operations Leader (Hybrid) - Nonprofit

Make-A-Wish Foundation of Central and Western North Carolina; Charlotte (NC); Hybrid; USD 42,000 - 62,000; Full time

Job summary

The Operations and Finance Specialist at Make-A-Wish Foundation of Central and Western North Carolina provides essential administrative, financial, human resources, and operational support to ensure smooth day-to-day operations. You will manage AP, support onboarding and benefits, assist with recruiting, and maintain systems and records while serving volunteers, donors, and staff with professionalism.

Hybrid position with regular office presence, focusing on internal controls, data accuracy, and

Qualifications

• Bachelor’s degree required.
• Exemplary customer service skills, positive attitude, poise, and caring professional.
• Excellent organizational skills and attention to detail, as well as the ability to manage time and adhere to deadlines.
• Knowledge of Microsoft Office programs and general office equipment.
• A high level of sensitivity when dealing with staff, donors, board members, volunteers, and wish families.
• Must be adaptable, self-motivated and able to work with minimal supervision in a fast-paced environment.
• Valid driver's license and access to consistent, reliable transportation.

Responsibilities

• Maintains a professional presence and rapport at all times in interactions by phone or in person with volunteers, donors, board members, wish families, staff, and the community at large.
• Manage Accounts Payable on a weekly basis including vendor setup, check request coding, obtaining approvals, and processing payments.
• Supports new employee onboarding activities during first 90 days including setting up necessary training, benefits, collecting paperwork, etc.
• Manages job postings, resume inbox and support during hiring process as requested by hiring manager.
• Schedules annual HR training and/or policies and handbook reviews.
• Supports all aspects of benefits management including enrollment, invoice review, payments, staff questions, etc.
• Coordinate operational requests including certificates of insurance, system access, background checks, SharePoint access, etc.
• Manages all Interns including onboarding, technology, and other needs.
• Completes quarterly program/event inventory reporting.
• Processes and submits Development/Leadership/Operations PNC expense reports monthly.
• Assists AR with stewardship as needed during event season.
• Serves as primary internal technology coordinator including equipment procurement, deployment, inventory management, user support and coordination with external IT.
• Ensure compliance with organizational financials policies, internal controls, and audit requirements.
• Performs other duties as assigned.

Skills

Customer service

Organizational skills

MS Office

Communication

Driver's license

Education

Bachelor's degree

Job description

The Operations and Finance Specialist at Make-A-Wish Foundation of Central and Western North Carolina provides essential administrative, financial, human resources, and operational support to ensure smooth day-to-day operations. You will manage AP, support onboarding and benefits, assist with recruiting, and maintain systems and records while serving volunteers, donors, and staff with professionalism.

Hybrid position with regular office presence, focusing on internal controls, data accuracy, and