Operations Specialist

Make-A-Wish® Central and Western North Carolina

Charlotte (NC)

Hybrid

USD 45,270 - 55,330

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision benefits

403b with matching

Hybrid work schedule

Job summary

A nonprofit organization in Charlotte, NC is seeking an Operations Specialist to manage office operations and provide excellent customer service. The candidate should have a high school diploma or GED, with preference for an Associate's/Bachelor's degree. This full-time role includes a mix of in-office and remote work. Compensation starts at $50,300 annually and includes various benefits.

Qualifications

Exemplary customer service skills and a positive attitude.
Ability to manage time and adhere to deadlines.
Valid driver's license and access to reliable transportation.

Responsibilities

Provide support to foundation as first point of contact.
Assist with office operations and vendor relations.
Manage office supplies and incoming mail.

Skills

Customer service skills

Organizational skills

Attention to detail

Knowledge of Microsoft Office

Education

High School Diploma or GED

Associates/Bachelor’s degree

Job description

About Us

Make-A-Wish Foundation of Central and Western North Carolina is a nonprofit organization dedicated to granting the wishes of children with critical illnesses, bringing hope, strength, and joy to their lives. Our mission is fueled by the generosity of donors, volunteers, and supporters who believe in the power of a wish.

Responsibilities

The Operations Specialist will be an important member of the Make-A-Wish Foundation of Central and Western NC Finance and Operations Team. The Operations Specialist will provide support to the Foundation as the first impression with our constituents - donors, volunteers and wish families when they visit our office. This role will be responsible for assisting with office operations and procedures including vendor relations. The Operations Specialist will work with the Director of HR and Operations to assist with administrative tasks. This role will require a friendly customer service demeanor as well as excellent verbal/written communication skills and very detailed oriented for administrative tasks.

Maintains a professional presence and rapport at all times in interactions by phone or in person with volunteers, donors, board members, wish families, staff, and the community at large.
Monitors door access and greets visitors at The Wishing Place (Make-A-Wish Charlotte office).
Promotes a professional environment by ensuring that The Wishing Place maintains a clean and presentable atmosphere for incoming guests, ensuring that the front office, kitchen, and the wish room areas are void of items such as debris, dishes, empty boxes, etc.
Answers all incoming calls and make transfers as necessary.
Manages regular ordering of postage, printer, office, and kitchen supplies.
Receives and distributes incoming FedEx/UPS packages or other special mail.
Processes mail and makes bank deposits bi-weekly.
Completes semiannual refundable sales tax returns.
Assists Director of HR and Operations with AP functions.
Prepares for and runs slides at monthly staff meetings.
Manages office and wish In-Kind by preparing, reviewing and submitting.
Processes and submits Program PNC expense reports.
Assists AR with stewardship.
Supports Director of HR and Operations with IT needs including wiping computers, staff computer needs and questions, and managing event technology sign-out.
Performs other duties as assigned.

Requirements

High School Diploma or GED minimum, Associates/Bachelor’s degree preferred.
Exemplary customer service skills, positive attitude, poise, and caring professional.
Excellent organizational skills and attention to detail, as well as the ability to manage time and adhere to deadlines.
Knowledge of Microsoft Office programs and general office equipment.
A high level of sensitivity when dealing with staff, donors, board members, volunteers, and wish families.
Must be adaptable, self-motivated and able to work with minimal supervision in a fast-paced environment.
Valid driver's license and access to consistent, reliable transportation.

Physical Requirements

Ability to type on computer keyboard and use computer mouse.
Occasional stooping, bending, lifting, carrying and/or placing of boxes of documents or other materials weighing less than 25 lbs.
Stand, move, and/or walk between offices, departments and during fundraising or events, sometimes on uneven ground.

Perks

Medical, Dental, Vision, 403b with matching and many more benefits.
This is a hybrid position, in the office Monday-Thursday from 9:00 a.m. to 4:00 p.m. and remote on Fridays.

Interested candidates should submit a resume and cover letter. Please visit our website for application instructions:

https://wish.org/nc/operations-specialist

Compensation: From $50,300 to $50,300 per year

Seniority level