Finance and Operations Manager

Make-A-Wish® Central and Western North Carolina; Charlotte (NC); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Make-A-Wish Foundation of Central and Western North Carolina is seeking an Operations and Finance Specialist to support accounting, HR, onboarding, and internal operations. A detail-oriented professional will help ensure efficient daily functions and exceptional service to volunteers, donors, and staff.

The role combines administrative, financial, and operational tasks in a nonprofit setting, with a hybrid work arrangement and collaboration across departments.

Qualifications

• Bachelor’s degree required.
• Excellent customer service and professional demeanor.
• Strong organizational skills and attention to detail.
• Proficient with Microsoft Office; able to learn internal systems.

Responsibilities

• Maintain professional presence and rapport with volunteers, donors, and staff.
• Process accounts payable and vendor payments weekly.
• Support onboarding, benefits administration, and recruiting activities.
• Coordinate HR training and policy handbook reviews.
• Assist with benefits inquiries and invoices.
• Oversee internship programs and intern onboarding.

Skills

Customer service

Organizational skills

Time management

Microsoft Office

Communication

Adaptability

Driver's license

Education

Bachelor’s degree

Job description

About Make-A-Wish Central And Western North Carolina

The Make-A-Wish Foundation of Central and Western North Carolina is a nonprofit organization dedicated to granting the wishes of children with critical illnesses, bringing hope, strength, and joy to their lives. Our mission is fueled by the generosity of donors, volunteers, and supporters who believe in the power of a wish.

Position Summary

The Operations and Finance Specialist will be an important member of the Make-A-Wish Foundation of Central and Western NC Finance and Operations Team. The Operations and Finance Specialist provides essential administrative, financial, human resources, and operational support to ensure the efficient day-to-day functioning of the organization. This position is responsible for managing internal accounts payable, supporting audit and financial documentation requirements, coordinating employee onboarding and benefits administration, assisting with recruiting and internship programs, and maintaining operational systems and records. The Operations and Finance Specialist serves as a key internal resource for staff by supporting technology needs, employee training compliance, database management, and organizational processes while delivering exceptional customer service to volunteers, donors, board members, wish families, staff, and community partners. This role requires strong attention to detail, organizational skills, professionalism, and the ability to manage multiple priorities in a fast-paced nonprofit environment.

Key Responsibilities

• Maintains a professional presence and rapport at all times in interactions by phone or in person with volunteers, donors, board members, wish families, staff, and the community at large.
• Manage Accounts Payable on a weekly basis including vendor setup, check request coding, obtaining approvals, and processing payments.
• Supports new employee onboarding activities during first 90 days including setting up necessary training, benefits, collecting paperwork, etc.
• Manages job postings, resume inbox and support during hiring process as requested by hiring manager.
• Schedules annual HR training and/or policies and handbook reviews.
• Supports all aspects of benefits management including enrollment, invoice review, payments, staff questions, etc.
• Coordinate operational requests including certificates of insurance, system access, background checks, SharePoint access, etc.
• Manages all Interns including onboarding, technology, and other needs.
• Completes quarterly program/event inventory reporting.
• Processes and submits Development/Leadership/Operations PNC expense reports monthly.
• Assists AR with stewardship as needed during event season.
• Serves as primary internal technology coordinator including equipment procurement, deployment, inventory management, user support and coordination with external IT.
• Ensure compliance with organizational financials policies, internal controls, and audit requirements.
• Performs other duties as assigned.

Qualifications

• Bachelor’s degree required.
• Exemplary customer service skills, positive attitude, poise, and caring professional.
• Excellent organizational skills and attention to detail, as well as the ability to manage time and adhere to deadlines.
• Knowledge of Microsoft Office programs and general office equipment.
• A high level of sensitivity when dealing with staff, donors, board members, volunteers, and wish families.
• Must be adaptable, self-motivated and able to work with minimal supervision in a fast-paced environment.
• Valid driver's license and access to consistent, reliable transportation.

Physical Requirements

• Ability to type on computer keyboard and use computer mouse.
• Occasional stooping, bending, lifting, carrying and/or placing of boxes of documents or other materials weighing less than 25 lbs.
• Stand, move, and/or walk between offices, departments and during fundraising or events, sometimes on uneven ground.

This is a hybrid position, Monday-Friday from 8:00 a.m. to 5:00 p.m., working in the office two+ days a week.