Final Mile Ops Lead – Analytics & Delivery

Samsung SDS America; Coppell (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

FSAs

PTO & holidays

Family/medical/bereavement/ parental

Life & disability insurance

Employee discounts

Wellness programs

Learning & development

Service awards

Lunch support

Job summary

Samsung SDS America is seeking an experienced Final Mile Site Operations Analyst in Coppell, TX. You will lead delivery operations, optimize performance, and drive customer satisfaction by overseeing drivers, carriers, and SOPs while collaborating with cross-functional teams.

The role emphasizes strategic thinking, leadership, and data-driven improvements in a fast-paced logistics environment onsite. Five-plus years in logistics and familiarity with TMS/tools are valued.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field.
• High School Degree required.
• 5+ years of experience in logistics or transportation, with a focus on last-mile delivery.
• Proficiency in Microsoft Office Suite expected.

Responsibilities

• Lead, monitor, and optimize Final Mile delivery operations to improve on-time performance and customer satisfaction.
• Develop and enforce SOPs; manage third-party carrier SLAs and performance.
• Oversee driver performance, capacity forecasting, and resource allocation.
• Drive continuous improvement through route optimization, telematics, and new delivery tech.
• Ensure cross-functional collaboration with customer service, operations, returns, and QA.
• Manage budget and identify cost-saving opportunities while leading the delivery team.

Skills

Leadership & Team Management

Communication & Interpersonal

Problem-Solving & Analytical

Customer Service Orientation

Organizational & Planning

Data Analysis & Reporting

Technology Savvy

Time Management

Education

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field

High School Diploma

Tools

TMS

Route optimization software

Job description

Samsung SDS America is seeking an experienced Final Mile Site Operations Analyst in Coppell, TX. You will lead delivery operations, optimize performance, and drive customer satisfaction by overseeing drivers, carriers, and SOPs while collaborating with cross-functional teams.

The role emphasizes strategic thinking, leadership, and data-driven improvements in a fast-paced logistics environment onsite. Five-plus years in logistics and familiarity with TMS/tools are valued.