Final Mile - Operations Manager

Pulse Final Mile; Fontana (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Pulse Final Mile is seeking an Operations Manager in Fontana, CA to lead home-delivery support and drive efficiency. You will coordinate with network partners, customers, and retail clients, while managing onboarding and development of carrier partners.

The role emphasizes P&L oversight and hands-on leadership of the operations team. You will work directly with the Director of Operations, employing Office tools and SharePoint to maintain metrics, train staff, and uphold Pulse standards in a

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• 5 years of operations experience.
• Supervisory experience in a transportation/supply chain environment.
• P&L experience.
• Excellent analytical, communication, and time management skills.

Responsibilities

• Coordinate effective communication flow between network partners, customers, clients, and retail partners.
• Provide on-site warehouse support daily to ensure compliance with client SOW procedures.
• Oversee onboarding, training, and development of network carrier partners (NCPs).
• Act as local Pulse representative and maintain Pulse standards and culture.
• Directly manage P&L and demonstrate fiscal responsibility in operations.
• Hire, train, and develop direct reports; report to the Director of Operations.
• Serve as a subject matter expert in client- and Pulse-related matters.
• Utilize Excel, PowerPoint, Word, Power Apps, and SharePoint effectively.
• Ensure compliance with contract metrics and terms; maintain high operational standards.

Skills

Leadership

Analytical skills

Communication

Time management

Staff development

Education

Bachelor's degree

Tools

Microsoft PowerPoint

Microsoft Project

Excel

Word

Power Apps

SharePoint

Job description

Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting- edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time.

Job Description:

As an Operations Manager (OM) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key client(s) and local operations. This fast-paced position requires a skilled professional capable of coordinating multiple projects, maintaining positive customer relationships, and driving operational efficiency.

Responsibilities:

• Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and retail partners.
• Provide on-site warehouse support daily to ensure carrier teams and drivers adhere to client SOW procedures.
• Oversee the recruitment, processing, and performance of carriers, including the onboarding, training, and development of Network Carrier Partners (NCPs).
• Act as the local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards, while upholding the Pulse culture and values.
• Fully responsible for P&L management, demonstrating fiscal responsibility in operations.
• Directly responsible for hiring, training, and developing direct reports.
• Report directly to the Director of Operations, providing regular updates on operations and performance.
• Serve as a subject matter expert in all fields, both client-related and Pulse-related.
• Possess an intermediate understanding of office suite tools, including Excel, PowerPoint, Word, Power Apps, and SharePoint.
• Ensure compliance with specified contract metrics and terms.
• Maintain high standards for all operational activities.
• Direct and guide supporting management staff.
• Manage contract drivers who are operating up to 7 days per week.
• Work with Pulse senior leadership to develop future sales opportunities.

Requirements:

• Bachelor’s degree or equivalent related work or military experience.
• 5 years of operations experience.
• Experience with Microsoft Office (PowerPoint and Project).
• Supervisory experience in a transportation/supply chain environment.
• P&L experience.
• Proven leadership and collaboration skills with experience effectively supervising, coaching, and influencing employees.
• Excellent analytical, communication, and time management skills.

Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.