Final Mile - Operations Manager

Pulse Final Mile LLC; Fontana (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Pulse Final Mile LLC in Fontana, CA is hiring an Operations Manager to drive multi-site logistics, oversee P&L, and lead carrier partnerships. You will supervise staff, coordinate with partners, and ensure client SLA adherence. This is a full-time, in-person role with growth opportunities in a fast-paced environment.

The ideal candidate will have 5+ years in operations, strong leadership and collaboration skills, and proficiency with MS Office and Power Apps. On-site work location is required.

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• 5 years of operations experience.
• Supervisory experience in a transportation/supply chain environment.
• P&L experience and proven leadership and collaboration skills.
• Excellent analytical, communication, and time management skills.

Responsibilities

• Coordinate communication flow between partners, customers, clients, and retail.
• Provide on-site warehouse support to ensure adherence to client SOW.
• Oversee recruitment, onboarding, and development of carriers/partners.
• Represent Pulse locally, upholding standards and culture.
• Own P&L management and fiscal accountability for operations.
• Hire, train, and develop direct reports; report to Director of Operations.
• Serve as SME for client- and Pulse-related matters.
• Maintain intermediate MS Office/Power Platform proficiency.
• Ensure compliance with contract metrics and standards.
• Direct and guide supporting management staff.
• Manage contract drivers operating up to 7 days/week.
• Collaborate with senior leadership to develop sales opportunities.

Skills

Leadership

Communication

Time management

Analytical thinking

Team supervision

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

PowerPoint

Power Apps

SharePoint

Microsoft Word

Microsoft Project

Job description

Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting- edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time.

Job Description:

As an Operations Manager (OM) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key client(s) and local operations. This fast-paced position requires a skilled professional capable of coordinating multiple projects, maintaining positive customer relationships, and driving operational efficiency.

Responsibilities:

• Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and retail partners.
• Provide on-site warehouse support daily to ensure carrier teams and drivers adhere to client SOW procedures.
• Oversee the recruitment, processing, and performance of carriers, including the onboarding, training, and development of Network Carrier Partners (NCPs).
• Act as the local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards, while upholding the Pulse culture and values.
• Fully responsible for P&L management, demonstrating fiscal responsibility in operations.
• Directly responsible for hiring, training, and developing direct reports.
• Report directly to the Director of Operations, providing regular updates on operations and performance.
• Serve as a subject matter expert in all fields, both client-related and Pulse-related.
• Possess an intermediate understanding of office suite tools, including Excel, PowerPoint, Word, Power Apps, and SharePoint.
• Ensure compliance with specified contract metrics and terms.
• Maintain high standards for all operational activities.
• Direct and guide supporting management staff.
• Manage contract drivers who are operating up to 7 days per week.
• Work with Pulse senior leadership to develop future sales opportunities.

Requirements:

• Bachelor’s degree or equivalent related work or military experience.
• 5 years of operations experience.
• Experience with Microsoft Office (PowerPoint and Project).
• Supervisory experience in a transportation/supply chain environment.
• P&L experience.
• Proven leadership and collaboration skills with experience effectively supervising, coaching, and influencing employees.
• Excellent analytical, communication, and time management skills.

Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person