Dispatcher/ Customer Service Representative

Pulse Final Mile; La Vergne (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Pulse Final Mile is seeking a Customer Service Representative (CSR) to support home delivery services for key clients and local operations. The role requires dispatching delivery teams, maintaining positive customer relationships, and driving operational efficiency while directly supporting our clients’ customers.

Responsibilities include coordinating communication between partners and customers, providing on-site warehouse support, and acting as a local Pulse representative.

Qualifications

• 1+ years of customer service experience.
• Experience with Microsoft Office (Excel and Outlook preferred).
• Positive attitude.

Responsibilities

• Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and Pulse representatives.
• Provide on-site warehouse support daily to ensure carrier teams adhere to client SOW procedures.
• Act as a local Pulse representative within the market, upholding Pulse culture and standards.
• Ensure compliance with contract metrics and terms.
• Maintain high standards for all operational activities.
• Support contract drivers and customers daily.
• Monitor routes and provide updates related to delivery orders and escalations.
• Handle inbound and outbound calls throughout the scheduled shift.
• Conduct truck check-in and loadout throughout the week.
• Update various reports and trackers.
• Conduct inventory audits or dock checks.
• Provide world-class customer service.

Skills

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting- edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time.

Job Description

As a Customer Service Representative (CSR) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key clients and local operations. This fast-paced position requires a skilled professional capable of dispatching delivery teams, maintaining positive customer relationships, and driving operational efficiency while directly supporting our clients’ customers.

Responsibilities

• Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and Pulse representatives.
• Provide on-site warehouse support daily to ensure carrier teams adhere to client SOW procedures.
• Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards and operating procedures, while upholding the Pulse culture and values.
• Ensure compliance with specified contract metrics and terms.
• Maintain high standards for all operational activities.
• Support contract drivers and customers daily.
• Monitor routes and provide all interested parties with updates related to delivery orders and escalations.
• Handle inbound and outbound calls throughout the scheduled shift.
• Conduct truck check-in and loadout throughout the week.
• Update various reports and trackers.
• Conduct inventory audits or dock checks.
• Provide world-class customer service.

Requirements

• 1+ years of customer service experience.
• Experience with Microsoft Office (Excel and Outlook preferred).
• Positive attitude.

Job Type: Full-Time, Non-Exempt

Schedule

• Based on market requirements and needs.
• Holiday availability.
• Weekend availability.
• Paid time off

Ability to Commute/Relocate

• Reliably commute or planning to relocate before starting work (Required).

Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.