Final Mile Dispatcher: Onsite Logistics & Customer Support

Werner Enterprises, Inc.; Little Rock (AR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) plan

Paid time off

Life insurance

Job summary

Werner Enterprises, Inc. is seeking a Dispatcher for Final Mile to support on-site operations in Little Rock, AR.

The role focuses on coordinating deliveries, maintaining customer portals, and communicating with delivery teams to resolve issues and ensure on-time performance. Key duties include order administration, scheduling, route optimization, POD collection, and reporting while ensuring accurate documentation and adherence to SOPs.

Qualifications

• High school graduate or equivalent experience.
• One year customer service experience preferred.
• Routing, dispatch, and warehouse experience preferred.

Responsibilities

• Administration of orders received at the facility for delivery.
• Prompt scheduling of deliveries to the end consumer per the client specific SOPs.
• Routing process for outbound delivery trucks focusing on service, revenue per truck, driver/drive team selection and dispatch.
• Completes all shipment statuses in the appropriate operating systems and portals, collecting PODs and communicating extra charges to customers per the established SOPs.
• Maintains bill of lading, labeling, manifest, pick sheets, load plans and other necessary documents for the planning, loading and delivery processes.
• Communicates with sense of urgency with all parties keeping them informed of schedule or delivery issues, answering questions, responding to requests, and identifying and implementing solutions.
• Monitors delivery teams' progress through their routes and schedules – informs or makes adjustments as necessary.
• Verifies merchandise by matching customer and sales receipt information.
• Resolves customer service issues by identifying and explaining the best solution, taking the appropriate action, and following up to ensure complete resolution.
• Prepares quality reports, load out reports, dispatch logs and tracking logs, and set up of manifests
• Manages exceptions not limited to late departures or arrivals, breakdowns, in-home service time, not at home, go backs, accidents, product or in-home damages, delivery team illness or injury.

Skills

Customer service

Dispatch

Routing

Warehouse experience

Microsoft Office

Communication

Data entry

Problem solving

Education

High school diploma or equivalent

Job description

Werner Enterprises, Inc. is seeking a Dispatcher for Final Mile to support on-site operations in Little Rock, AR.

The role focuses on coordinating deliveries, maintaining customer portals, and communicating with delivery teams to resolve issues and ensure on-time performance. Key duties include order administration, scheduling, route optimization, POD collection, and reporting while ensuring accurate documentation and adherence to SOPs.