Final Mile Dispatcher: Delivery Orchestration & Support

werner; Little Rock (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Job summary

Werner Enterprises is seeking a Customer Support Coordinator to manage order administration, delivery scheduling, and proactive communication with delivery teams, clients, and customers to address issues affecting timely deliveries.

The role involves maintaining documentation, monitoring routes, and resolving service problems while upholding privacy and quality standards in a high-volume environment.

Qualifications

• High school graduate or equivalent experience.
• One year of customer service experience preferred.
• Routing, dispatch, and warehouse experience preferred.

Responsibilities

• Coordinate orders for delivery and update customer portals.
• Schedule deliveries per SOPs and route outbound trucks efficiently.
• Monitor delivery progress and communicate issues promptly.
• Resolve customer service issues and ensure follow-up.

Skills

Organizational skills

Leadership

Communication

Reporting

High energy

Motivating

Microsoft Office

Attention to detail

Analytical thinking

Data privacy

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Werner Enterprises is seeking a Customer Support Coordinator to manage order administration, delivery scheduling, and proactive communication with delivery teams, clients, and customers to address issues affecting timely deliveries.

The role involves maintaining documentation, monitoring routes, and resolving service problems while upholding privacy and quality standards in a high-volume environment.