Filings & Customer Solutions Specialist

Missouri Secretary of State; Springfield (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Missouri Secretary of State’s Springfield Field Office is seeking a technical and professional team member to analyze documents, assist customers with inquiries, and perform routine duties in the Business Services Division. The role focuses on reviewing entity filings, notarizations, apostille/authentications, and related filings.

You will use Windows and Microsoft Office, plus filing software, and provide excellent customer service while upholding statutory requirements and accuracy in daily

Qualifications

• High School diploma or equivalent is required; some college preferred.
• Ability to qualify as a Missouri Notary is required.
• Experience in customer service or working with the public preferred.
• Experience in a fast-paced government office preferred.

Responsibilities

• Providing excellent customer service in the Business Services Division by reviewing, receiving, and processing various and increasingly complex business entity filings, UCC indexing and verifying, and other filings as assigned.
• Utilizing knowledge of Missouri statutes as they relate to filings and assisting customers.
• Using a computer and relevant software, including Windows, Microsoft Office Suite, and Business Services-specific filing software applications.
• Conducting quality assurance tests to ensure digital images meet defined standards.
• Preparing daily financial reports for the Central office.
• Contacting customers for additional payment information.
• Answering telephone inquiries and assisting walk-in customers with Notarizations, Apostille/Authentications, and other types of filings.
• Conducting NAPS filings.
• Providing technical support for online business filers and knowledge of various internet web browsers.
• Interacting with state employees, officials of other agencies, and the general public.
• Corresponding with customers through the unit email account in a timely manner.

Skills

Organization

Communication skills

Missouri law knowledge

Follow directions

Attention to detail

Independent work

Attendance

Professional conduct

Education

High School diploma or equivalent

College coursework preferred

Tools

Windows

Microsoft Office

Filing software applications

Job description

Missouri Secretary of State’s Springfield Field Office is seeking a technical and professional team member to analyze documents, assist customers with inquiries, and perform routine duties in the Business Services Division. The role focuses on reviewing entity filings, notarizations, apostille/authentications, and related filings.

You will use Windows and Microsoft Office, plus filing software, and provide excellent customer service while upholding statutory requirements and accuracy in daily