FileNet Platform Engineer – Automations, Cloud & CI/CD

Mphasis; North Carolina; On-site; USD 63,000 - 135,000; Full time

Job summary

Mphasis is seeking a skilled platform engineer to manage IBM FileNet 5.x based deployments, upgrades, and production support. The role emphasizes automation, cloud integration, and robust monitoring using Splunk, AppDynamics, Prometheus, Grafana, and AppDynamics.

You will lead cross-functional initiatives, perform root cause analysis, and drive improvements in deployment governance, CI/CD pipelines, and platform resilience across distributed environments.

Qualifications

• Familiar with Enterprise Content Management principles.
• Strong verbal, written, and interpersonal communication skills.
• Understanding of Cloud native technologies and concepts.
• 2+ Years experience in API or Microservices Development.
• 3+ years of experience developing or supporting IT Service Management solutions.
• Ability to lead and manage to production goals, deadlines, and various metrics.
• Ability to identify root-cause issues/improvement opportunities, and design approaches.
• Experience with a customer service mindset and a focus on continuous improvement.
• 3+ years of distributed servers platform experience.
• 2+ years of application production support experience.
• Experience in Ansible, Terraform, and Cloud engineering concepts etc.
• Experience in Application and Server Health Probes.

Responsibilities

• Participate in high level technical concepts spanning technology and business.
• Drive solutions to reduce recovery time.
• Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
• Support portfolio of applications across technologies.
• Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and integrating with in-house developed or vendor developed solutions or plug-ins via APIs and web services.
• Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes.
• Provide expert counsel to team and senior leadership, advises and mentors team when in need.
• Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines.
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks.
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.
• Work with vendors and other technical personnel for problem resolution.
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards.
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability.
• Good understanding of new technologies for key management, build resilient systems, security concepts, microservices based architecture, building Active-Active solutions.

Skills

Verbal communication

Written communication

Interpersonal skills

Cross-functional coordination

Root cause analysis

Team coordination

Tools

Splunk

AppDynamics

Prometheus

Grafana

Confluence

JIRA

ServiceNow

CI/CD pipelines

Job description

Mphasis is seeking a skilled platform engineer to manage IBM FileNet 5.x based deployments, upgrades, and production support. The role emphasizes automation, cloud integration, and robust monitoring using Splunk, AppDynamics, Prometheus, Grafana, and AppDynamics.

You will lead cross-functional initiatives, perform root cause analysis, and drive improvements in deployment governance, CI/CD pipelines, and platform resilience across distributed environments.