Platform Engineer – FileNet, Automation & CloudOps

KTek Resourcing LLC; Phoenix (AZ); On-site; USD 110,000 - 150,000; Full time

Job summary

KTek Resourcing LLC seeks an IBM FileNet specialist in Phoenix to lead deployments, upgrades and production support. The role covers FileNet administration, API-based content updates, and cloud-enabled integration with storage/grid technologies.

You will drive automation, CI/CD, and monitoring while coordinating with vendors and cross-functional teams to ensure high availability and stability of the platform.

Qualifications

• Familiar with Enterprise Content Management principles and practices.
• Strong verbal, written, and interpersonal communication skills.
• Understanding of Cloud native technologies and concepts.
• 2+ years experience in API or Microservices Development.
• 3+ years of experience developing or supporting IT Service Management solutions.
• Ability to lead and manage to production goals, deadlines, and metrics.
• Ability to identify root-cause issues and improvement opportunities.
• Experience with a customer service mindset and continuous improvement.
• 3+ years of distributed servers platform experience.
• 2+ years of application production support experience.
• Experience in Ansible, Terraform, and Cloud engineering concepts.
• Experience in Application and Server Health Probes.

Responsibilities

• Participate in high level technical concepts spanning technology and business.
• Drive solutions to reduce recovery time.
• Provide cross-functional coordination on root cause analysis for production issues.
• Support portfolio of applications across technologies.
• Provide technical consultation and support for end-to-end automated software solutions via APIs and web services.
• Responsible for production deployments with governance and change controls.
• Provide counsel to team and leadership, mentor when needed.
• Learn new platform engineering tools to implement automation and CI/CD pipelines.
• Contribute to increasing system efficiencies and reducing manual intervention.
• Review and analyze moderately complex operational systems to ensure availability.
• Collaborate with vendors to resolve technical issues and improve availability.
• Lead team to meet technical deliverables with process controls.

Skills

ECM principles

Communication skills

Cloud-native technologies

API / Microservices

ITSM

Production goals

Root-cause analysis

Customer service mindset

Distributed servers

Production support

Ansible

Terraform

Cloud engineering concepts

Health probes

Tools

Splunk

AppDynamics

Prometheus

Grafana

Confluence

Jira

ServiceNow

Job description

KTek Resourcing LLC seeks an IBM FileNet specialist in Phoenix to lead deployments, upgrades and production support. The role covers FileNet administration, API-based content updates, and cloud-enabled integration with storage/grid technologies.

You will drive automation, CI/CD, and monitoring while coordinating with vendors and cross-functional teams to ensure high availability and stability of the platform.