FileNet Developer & Support Engineer

Mphasis; Charlotte (NC); On-site; USD 100,000 - 140,000; Full time

Job summary

Mphasis in Charlotte, NC seeks an experienced FileNet Platform Engineer to manage IBM FileNet 5.x deployments, administration, upgrades and content migration via FileNet APIs. You will coordinate production deployments, perform remediation, and ensure platform stability across distributed environments.

You will also drive automation and cloud integrations, instrument monitoring with Splunk, AppDynamics, Prometheus and Grafana, and collaborate with vendors to resolve complex issues while

Qualifications

• Familiar with Enterprise Content Management principles and practices
• Strong verbal, written, and interpersonal communication skills
• Understanding of Cloud native technologies and concepts
• 2+ Years experience in API or Microservices Development
• 3+ years of experience developing or supporting IT Service Management solutions
• Ability to lead and manage to production goals, deadlines, and various metrics
• Ability to identify root-cause issues/improvement opportunities, and design approaches
• Experience with a customer service mindset and a focus on continuous improvement
• 3+ years of distributed servers platform experience
• 2+ years of application production support experience
• Experience in Ansible,Terraform, and Cloud engineering concepts etc.
• Experience in Application and Server Health Probes.

Responsibilities

• Participate in high level technical concepts spanning technology and business
• Drive solutions to reduce recovery time
• Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues
• Support portfolio of applications across technologies
• Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and integrating with in-house developed or vendor developed solutions or plug-ins via APIs and web services
• Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes
• Provide expert counsel to team and senior leadership, advises and mentors team when in need
• Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Good understanding of new technologies for key management, build resilient systems, security concepts, microservices based architecure, building Active-Active solutions

Skills

FileNet

Cloud

CI/CD

Automation

API development

Microservices

Tools

Splunk

AppDynamics

Prometheus

Grafana

Ansible

Terraform

Job description

• IBM FileNet 5.x Expertise w.r.t.development, configuration and operational aspects -
• project deployment execution, IBM Filenet upgrades and production support.
• IBM FileNet Administration, Changes, Configuration
• Content Mass updates (using FileNet APIs)
• IBM FileNet Vulnerabilities and Remediation
• IBM FileNet Sweep to migrate contents
• Integration with Storage Devices
• Oversight & execution of deployments,troubleshooting and support activities
• Monitoring and Alerting Tools- Splunk, Appd , Prometheus, Grafana. etc.
• Integration with Cloud capabilities/storage grid, and other cloud tech stack, tools and technologies and command line interface (CLI).
• Familiarity with Object and File Storage.
• Issue Resolution, ensuring stability of the applications and platform.
• Drive new initiatives like Automation, Cloud transformation in the platform, instrumentation of monitoring/alerting
• across applications and platform level
• Drive group discussions about issues identified prior to, and after a deployment.
• Troubleshooting complex environment issues in a distributed environment.
• Validation of complex system/components and game planning.
• Perform Smoke Testing on deployed code/configurations to ensure success of
• deployment.
• Managing Documentation, processes through tools e.g. confluence/JIRA/ServiceNow, lead with clarity and ability to bring structure to
• operational functions
• Design complex system upgrades
• Develop a long range plan designed to resolve problems and prevent them from recurring

In this role, you will:

• Participate in high level technical concepts spanning technology and business
• Drive solutions to reduce recovery time.
• Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
• Support portfolio of applications across technologies.
• Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and integrating with in-house developed or vendor developed solutions or plug-ins via APIs and web services.\
• Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes.
• Provide expert counsel to team and senior leadership, advises and mentors team when in need.
• Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines,
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks\
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution\
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Good understanding of new technologies for key management, build resilient systems, security concepts, microservices based architecure, building Active-Active solutions,

Desired Qualifications:

• Familiar with Enterprise Content Management principles and practices
• Strong verbal, written, and interpersonal communication skills
• Understanding of Cloud native technologies and concepts.
• 2+ Years experience in API or Microservices Development.
• 3 + years of experience developing or supporting IT Service Management solutions
• Ability to lead and manage to production goals, deadlines, and various metrics
• Ability to identify root-cause issues/improvement opportunities, and design approaches
• Experience with a customer service mindset and a focus on continuous improvement
• 3+ years of distributed servers platform experience
• 2+ years of application production support experience
• Experience in Ansible,Terraform, and Cloud engineering concepts etc.
• Experience in Application and Server Health Probes.