Field Vehicle Inspector & Condition Report Specialist

Colonial Group; Reading (Berks County); On-site; USD 22,000 - 33,000; Full time

Job summary

ACV Auctions is seeking an enthusiastic Inspector to inspect vehicles at dealerships, auctions, and off-lease locations, documenting condition and estimating repair costs. You will partner with Territory Managers and Inspectors, travel to sites, and help the sales team by listing vehicles and supporting customer relationships.

The role requires at least 1 year in the automobile field with strong English communication, and the ability to work outdoors, lift 25 lbs, and drive both manual and

Qualifications

• 1 year of experience in the automobile field with customer service background.
• Ability to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods.
• Problem solving with resourcefulness and innovative approaches.
• Ability to work independently with minimal supervision while in a team.
• Excellent communicator with ability to understand customer needs.
• Valid driver’s license and insured vehicle.
• Knowledge of system capabilities and relevant software/web apps.
• Ability to perform manual labor, standing for extended periods, lifting up to 25 lbs.
• Ability to drive a manual and automatic transmission.
• Vision to identify small defects around vehicles.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help sales team up-sell or cross-sell services and products
• Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to & from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
• Take multiple, overall, and damage photos match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
• List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Problem solving

Independent work

Teamwork

Attention to detail

Vehicle knowledge

Driving

Manual dexterity

Job description

ACV Auctions is seeking an enthusiastic Inspector to inspect vehicles at dealerships, auctions, and off-lease locations, documenting condition and estimating repair costs. You will partner with Territory Managers and Inspectors, travel to sites, and help the sales team by listing vehicles and supporting customer relationships.

The role requires at least 1 year in the automobile field with strong English communication, and the ability to work outdoors, lift 25 lbs, and drive both manual and