Field Vehicle Inspector & Condition Report Specialist

Colonial Group; Reisterstown (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

ACV Auctions is seeking an enthusiastic Inspector to inspect vehicles at dealerships, auctions, and off-lease locations, documenting condition and cost estimates. You’ll travel to sites, capture photos, and upload reports to our platform, collaborating with the sales team to maximize client value.

The role requires 1 year in the auto field and strong English communication. You’ll work outdoors, lift 25 lbs+, and drive both manual and automatic transmissions while building relationships with

Qualifications

• 1 year experience in automobile field with customer service background.
• Ability to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven success to work independently with minimal supervision while working in a team environment.
• Excellent communicator with the ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle required.
• Knowledge of system capabilities, knowledge of needed/job-relevant software packages, and web-based applications.
• Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting
• Ability to drive a manual & automatic transmission.
• Vision abilities required to properly identify small defects around and underneath vehicles.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help sales team up-sell or cross-sell services and products
• Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to & from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
• Take multiple, overall, and damage photos match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
• List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
• Perform additional duties as assigned.

Skills

Customer service

Communication

English proficiency

Driving

Manual labor

Education

1 year experience in automobile field

Tools

ACV Auctions platform

Job description

ACV Auctions is seeking an enthusiastic Inspector to inspect vehicles at dealerships, auctions, and off-lease locations, documenting condition and cost estimates. You’ll travel to sites, capture photos, and upload reports to our platform, collaborating with the sales team to maximize client value.

The role requires 1 year in the auto field and strong English communication. You’ll work outdoors, lift 25 lbs+, and drive both manual and automatic transmissions while building relationships with