Field Vehicle Condition Inspector

ACV Auctions; Surprise (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

ACV Auctions is seeking an enthusiastic Inspector who loves cars, with energy to join our growing team. Inspectors are the face of ACV Auctions, delivering clear, trusted vehicle condition insights to dealers and buyers.

Responsibilities include inspecting vehicles at dealerships and auctions, documenting conditions, taking photos, and communicating findings to support our digital platform and sales teams. Must read, write and speak English, and be able to lift up to 25 lbs and work outside as

Qualifications

• 1 year experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background.
• Ability to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven success to work independently with minimal supervision while working in a team environment.
• Excellent communicator with the ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle required.
• Knowledge of system capabilities and web-based applications.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help sales team up-sell or cross-sell services and products.
• Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to and from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
• Take multiple, overall, and damage photos match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
• List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Problem solving

Independent work

Team collaboration

Job description

ACV Auctions is seeking an enthusiastic Inspector who loves cars, with energy to join our growing team. Inspectors are the face of ACV Auctions, delivering clear, trusted vehicle condition insights to dealers and buyers.

Responsibilities include inspecting vehicles at dealerships and auctions, documenting conditions, taking photos, and communicating findings to support our digital platform and sales teams. Must read, write and speak English, and be able to lift up to 25 lbs and work outside as