Field Utility Meter & Customer Service Technician
US Water Services Corporation
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Benefits offered by this job
Job summary
U.S. Water Services Corporation is seeking a Field Customer Service Technician to support daily meter service operations, billing tests, and route maintenance. You will interact with customers by phone or in person, perform meter reads, and help ensure accurate service orders and billing.
The role emphasizes adherence to procedures, safety, and KPI-driven performance within a utility team environment.
Qualifications
- High School diploma or state recognized equivalent.
- Knowledge of meter service repair, maintenance (preventive and corrective), and installation.
- Knowledge of meter configuration and application.
- Knowledge of meter reading systems, software and mobile devices.
- Knowledge of basic Cross Connection Control regulations.
Responsibilities
- Operate day-to-day activities as it relates to the meter service area.
- Interact with the utility customers by phone, in person, or written correspondence.
- Daily completion of scheduled maintenance and meter reading routes.
- Perform meter read upload/download.
- Review service orders daily and address inconsistencies to ensure service order accuracy and KPIs.
- Adhere to all USWSC policies and procedures.
Skills
Education
Job description
U.S. Water Services Corporation is seeking a Field Customer Service Technician to support daily meter service operations, billing tests, and route maintenance. You will interact with customers by phone or in person, perform meter reads, and help ensure accurate service orders and billing.
The role emphasizes adherence to procedures, safety, and KPI-driven performance within a utility team environment.
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