Field Service Technician

WSSC Water; Gaithersburg (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

WSSC Water is seeking a Field Service Technician to read, install, and replace water meters and their reading devices, and to respond to billing questions. The role also involves disconnecting and reconnecting water/sewer services for delinquent customers.

The technician will troubleshooting electronic metering systems, inspect properties for leaks or meter defects, and maintain accurate records of repairs and work tickets. A valid driver’s license is required.

Qualifications

• 1+ years meter reading experience in a related industry.
• High school diploma or equivalent is required.
• Ability to obtain and maintain WSSC Water driver’s permit within 90 days of hire.

Responsibilities

• Reads, installs, and replaces residential and commercial water meters and reading devices.
• Responds to billing questions and assists customers.
• Disconnects and reconnects water/sewer services for delinquent customers.
• Troubleshoots and repairs electronic metering systems.
• Inspects properties for leaks or meter defects and reports findings.

Skills

Meter reading experience

Electronic metering systems

Customer billing queries

Hand tools

Education

High school diploma or equivalent

Tools

Hand tools

Job description

At WSSC Water, we are passionate about our one water mission and devoted to delivering safe, seamless, and satisfying service to our 1.9 million customers. It takes teamwork to deliver the essential, which is why we proudly call ourselves Team H2O – working together, sharing our talents and creativity to safeguard public health and protect the environment.

The Field Service Technician reads, installs, and replaces small residential and commercial water meters and their reading devices and responds to billing questions. The technician also disconnects and subsequently reconnects water/sewer services of delinquent customers.

Key Functions

• Troubleshoots and repairs electronic metering systems


• Inspects customer property, including plumbing fixtures for leaks or meter defects, and reports findings to customers and to appropriate Customer Relations staff


• Inspects job site to ensure that conditions are in compliance with WSSC Water standards for meter installation


• Disconnects and subsequently reconnects water/sewer services of delinquent customers


• Installs simple and advanced automatic metering systems


• Installs wiring for meter reading systems


• Installs, replaces, and performs preventive maintenance on residential and commercial water meters, and remote reading devices


• Investigates meter readings out of tolerance


• Locates and performs jobs on appointment schedule


• Maintains accurate records of repairs and completes work tickets and reports


• Performs small meter turn-ons and turn-offs for non-payment and/or customer requests, and may collect payments


• Records daily work activities and prepares periodic reports


• Repairs and replaces malfunctioning, leaky, noisy water meters


• Requisitions supplies and consistently maintains inventory of meters and spare parts on vehicles


• Satisfies on-the-spot customer inquiries regarding billing procedures and consumption problems


• Takes measurements and sketches location of meters and curb boxes


• Uses a wide variety of hand tools (some powered) in cramped and often adverse conditions


• Drives a vehicle to conduct WSSC Water business


• May read meters as required


• High school diploma or equivalent


• 1+ years meter reading experience in a related industry


• Possession of a valid driver’s license, with no more than 4 points, and the ability to obtain and maintain a WSSC Water driver’s permit within 90 days of hire or transfer date

To learn more about WSSC Water, please visit www.wsscwater.com. To review the complete job description, please visit WSSC Water Careers https://wsscwater.peopleadmin.com/.